Claims Handler

Zurich Insurance; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance provider in Birmingham is looking for a Claims Handler to manage and negotiate claims effectively. The ideal candidate will possess excellent communication and case management skills, and experience in the Insurance sector is essential. You will handle client relationships, ensuring compliance with regulations while delivering exceptional customer service. The company offers a flexible working environment and a range of comprehensive employee benefits.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Income protection

Life cover – four times salary

25 days holiday plus bank holidays

Private medical insurance

Discounted gym membership

Qualifications

• Must have an inquisitive nature to ask appropriate questions.
• Experience in delivering exceptional customer service.
• Background in Insurance is preferred.

Responsibilities

• Handle and negotiate claims.
• Ensure compliance with statutory regulations.
• Develop and maintain relationships with brokers, solicitors, and suppliers.

Skills

Excellent communication skills

Case management skills

Workload management skills

Negotiation skills

Education

GCSE Level standard (or equivalent)

Tools

IT skills

Job description

Overview

Responsible for handling and negotiating claims. Compliance with statutory regulations. Develop and maintain relationships with internal and external customers. To proactively handle third-party claims aiming to settle cases within optimum time scales. Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled.

As a Claims Handler you will be dealing with brokers, solicitors, and suppliers, so you will need excellent communication skills. Additionally, you will require good case management and workload management skills. We are looking for someone with an Insurance background and experience in delivering exceptional customer service to customers through strong communication, relationship management and effective negotiation skills.

To be successful you need to have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You will be educated to GCSE Level standard (or equivalent) and have strong IT skills. As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Benefits and culture

Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include:

• 12% defined non-contributory pension scheme
• Annual company bonus
• Income protection
• Life cover — four times your salary

Time away

• 25 days holiday a year plus bank holidays
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you
• The option to buy up to an additional 20 days or sell some of your holiday
• Three days paid volunteering
• Up to 16 weeks' full pay for maternity, paternity and adoption leave

Your health is important to us

• Access to Private medical insurance
• Virtual GP appointments
• Discounted gym membership
• Free flu jab
• Access to a wealth of support from our wellbeing partners

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

We're committed to flexible working where possible. Many employees work in part-time, flexible hours, job share, remote or compressed hours. Please talk to us at the interview about the flexibility you may need.