Claims Handler

Honeycomb; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable insurance provider in Belfast is seeking a Claims Handler to manage and investigate claims related to structural warranties. The ideal candidate will have strong customer service skills, advanced IT abilities, and relevant qualifications. This role offers a starting salary of £25,000, career progression opportunities, and a supportive work environment.

Benefits

Pension contribution

Private medical care

25 days annual leave, plus stats

Career progression opportunities

Qualifications

• Ability to work with confidential and sensitive data.
• Experience of working in a busy office environment.

Responsibilities

• Process and investigate claims under the structural warranty policy.
• Review claim notifications in accordance with policy wordings.
• Provide comprehensive verbal and written advice on policy wording regarding claims.

Skills

Customer focus

Advanced IT skills

Excellent communication skills

Education

5 GCSE's grade C or above (including English and Math's) or equivalent NVQ

Job description

Honeycomb is delighted to partner with an established Insurance Company to recruit for a Claims Handler to join their busy office based in Belfast. The role is full time and permanent and would suit someone coming from a strong customer service or financial services background, looking to move into an insurance environment, with great opportunity for growth & development.

The Client

Our client has an established and strong reputation in the insurance industry and are known as a specialist provider of structural insurance warranties and building control services, primarily serving the construction and property sectors. They have been trading for over eight years, with their Head Office based in Belfast. They pride themselves on being customer focused, value driven and quality led.

The Role

The role of the Claims Handler will sit within the Claims team. You will be responsible for processing and investigating claims under the structural warranty policy and consumer code. Typical duties will include:

• Reviewing claim notifications in accordance with policy wordings.
• Obtain and verify information enabling a valid claim to be correctly recorded.
• Proactively handle the claim to conclusion while managing expectations or repudiating if required.
• Provide comprehensive verbal and written advice on all aspects of policy wording in relation to cover and claims.
• Adhere to all agreed service level agreements and internal claims processes.
• Share best practice with team members and liaise with other departments including Underwriting, Survey and Technical.

Desirable Criteria

• 5 GCSE's grade C or above (including English and Math's) or equivalent NVQ
• Ability to work with confidential and sensitive data
• Experience of working in a busy office environment
• Strong customer focus
• Advanced IT skills
• Excellent communication skills

Package

• Starting salary from £25,000, depending on experience
• Pension contribution
• Private medical care
• 25 days annual leave, plus stats
• Monday to Friday working hours, in office
• Career progression opportunities

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant at Honeycomb on 028 96207050.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.