Claims Fraud Investigator - Third Party

Hastings Direct; Melton Mowbray; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance provider is seeking a Claims Fraud Investigator to investigate fraudulent third-party claims. This role involves managing a caseload, gathering evidence, and liaising with solicitors. Ideal candidates will have experience in handling motor fraud claims and a strong attention to detail. The position offers flexible hybrid working and numerous benefits including a competitive bonus scheme and wellness programs.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing benefits

Mental wellbeing programme

25 days annual leave + bank holidays

Qualifications

• Demonstrable experience in handling motor fraud claims.
• A proactive attitude and keen eye for detail.
• Confident communication skills for teamwork.

Responsibilities

• Investigate suspected fraudulent third-party claims.
• Gather evidence and liaise with panel solicitors.
• Manage and maintain a live caseload of claims.

Skills

Handling motor fraud claims

Claims handling

Attention to detail

Job description

Job Title:Claims Fraud Investigator – Third Party

Location:Bexhill or Leicester (Hybrid)

Overview

Welcome to Hastings Direct - Pam Angel – HR Director

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

Working as part of a dedicated team, you’ll be responsible for investigating suspected fraudulent third-party claims. You’ll also be dealing with a caseload of multiple fraud types, gathering evidence and liaising with our panel solicitors to identify fraudster activity and making effective claim management decisions.

Job details – you’ll need to have demonstrable experience in:

• Working promptly and accurately to gather all the relevant evidence for investigations – including contacting all the involved parties, conducting interviews, reviewing engineer’s reports and assessing vehicle damage

• Investigating multiple fraud types

• Successfully managing and maintaining a live caseload of claims through its lifecycle utilising our systems

• Having a proactive attitude towards your caseload of work, having a keen eye for detail and confident communication skills to work as part of a team dedicated to achieving the best possible outcomes

• Working in partnership with our panel of legal suppliers to ensure we’re reaching the best commercial outcomes for Hastings Direct and our customers

• Ensuring that you’re meeting customers fair and reasonable expectations and providing fair outcomes

Essential skills/experience:

• Previous experience of handling motor fraud claims

• Proven background in claims handling and awareness of motor claims processes

• Excellent attention to detail as quality is paramount when dealing with suspected fraudulent claims

The interview process

Our interview process involves the below:

• Recruiter Screening

• Interview with Hiring Leader and another member of the wider Fraud team

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – for more information on the Disability Confident Scheme (DCS), please visit our inclusive business page on our careers website. For this position, we’re regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you’ll of course have fair access to support and adjustments throughout your recruitment journey.

Benefits

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus

• Financial wellbeing – 4x your salary with life assurance cover, income protection, and matched pension contributions up to 10%; discounts, cashback, free independent mortgage advice and financial wellbeing support

• Mental wellbeing programme – Thrive app, 24/7 employee assistance, in-house mental health support

• 25 days annual leave + bank holidays, with option to buy or sell one week, health care and dental plans, Cycle to work, tech schemes, discounted and free onsite facilities, social events and more

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: