Claims Executive - Real Estate

AXA UK; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance broker is seeking an experienced Claims Executive to join their Real Estate Claims team. This hybrid role involves managing claims for high-profile clients, providing expert advice, and ensuring high service standards. Candidates should possess strong communication skills and experience in client management.

Benefits

Comprehensive benefits package

Flexible working arrangements

Global Wellbeing Days

Qualifications

• Experience in a client-facing claims role.
• Excellent written and verbal communication skills.
• Good working knowledge of MS Office, including Excel.

Responsibilities

• Managing claims accounts of Real Estate clients across the UK.
• Providing expert technical advice and oversight of insurer relationships.
• Implementing a claims management program and overseeing claims process.

Skills

Communication

Client Management

Stakeholder Management

Education

ACII or progress towards ACII

Tools

MS Office

Job description

Claims Executive – Real Estate

Are you an experienced Claims Executive with a passion for Real Estate and looking to take the next step in your career?

Do you want to shape your future with one of the world’s most dynamic and forward-thinking insurance brokers?

Aon is currently recruiting an insurance Claims Executive to join our Real Estate Claims team.

In this role, you’ll be responsible for managing the claims accounts of a portfolio of Real Estate clients across the UK and Pan-European markets. You’ll provide expert technical advice, oversee insurer and service provider relationships, and ensure the highest standards of claims servicing and client support.

This is a hybrid working opportunity, offering flexibility to work virtually and from our flagship London office. Occasional overseas travel may also be required.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Real Estate Claims Executive your key responsibilities will involve:

• Reporting into the Global & Specialty Claims Director
• Gain and maintain a working knowledge of allocated clients’ business structure and operations, key personnel, service providers and claims service requirements.
• Implement a claims management programme that meets allocated clients’ claims service requirement. Ensure the claims process and key claims contacts are documented in a Claims Procedure Guide.
• Regularly reviews claims service and claims activity for allocated clients. Provide feedback on service to loss adjusters and insurers.
• Organise and document claim review meetings with allocated clients, including the production of the Agenda and Minutes. Attend and support client service team at general client review meetings, as required.
• Develop and maintain strong working relationships with relevant Markets, service providers, allocated clients and their managing agents.
• Provide technical advice and support to allocated clients on all claims related matters and individual claims up to the value of £750,000.00 – for claims above £750,000.00, provide support to Global & Specialty Claims Director as required.
• Collect, collate, review and provide regular claims data and claims management information to allocated clients.
• Collect, collate, review and provide claims data for renewal purposes to client service team upon request in respect of allocated clients.

How this opportunity is different

This is a rare and exciting opportunity to utilise your claims knowledge, stakeholder management and advanced communication skills in a role that will give you exposure to the major global programmes of some of the most instantly recognisable names in industry.

Skills and experience that will lead to success

• Experience in a client facing claims role
• Excellent written and verbal communication skills
• Good working knowledge ofMS Office, including Excel
• Second Language (not essential but would be advantageous)
• ACII qualified or progressing towards (not essential but would be advantageous)

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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