Claims Executive - Real Estate

Gallagher; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading insurance firm in London is seeking a dynamic Claims Executive to manage clients and claims within the Real Estate team. Responsibilities include providing technical advice, advocating for clients, and developing claims strategies. The ideal candidate will have proven claims handling experience and strong communication skills. The role offers a competitive salary and comprehensive benefits including holiday, pension, and health plans.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance at 4x salary

Income protection up to 50%

Health cash plan or Private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Qualifications

• Proven experience in claims handling, particularly within the real estate sector.
• Experience holding delegated authority.
• Strong problem-solving and communication skills.
• Ability to manage complex insurance arrangements and provide technical advice.
• Experience in data analysis and interpretation.
• Knowledge of regulatory requirements and industry practices.

Responsibilities

• Provide technical advice for complex claims and manage expectations.
• Lead tailored Claims Customer Engagement with clients.
• Collaborate to identify revenue opportunities and implement change programs.

Skills

Claims handling

Problem-solving

Communication skills

Data analysis

Job description

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Overview

We are seeking a dynamic and experienced Claims Executive to join our growing Real Estate team. This role involves managing clients and claims, demonstrating advanced problem resolution skills, and the ability to communicate effectively with key accounts. The successful candidate will provide coverage advice, advocate for the best possible outcomes for clients, and lead client meetings and claims reviews.

How you'll make an impact

Key Responsibilities:

1. Claims Handling: Provide technical advice for complex claims, manage expectations regarding the claim process, policy, and legal liability. Manage claims from receipt to conclusion, ensuring compliance with FCA protocols and regulatory requirements. Arrange appointments with loss adjusters or suppliers, liaise with senior claims colleagues, and ensure timely processing of claims notifications. Proactively assess claim status and keep all parties informed of progress.
2. Customer Service: Lead tailored Claims Customer Engagement with identified clients, build strong relationships to promote satisfaction. Communicate complex information clearly and seek customer feedback for continuous improvement.
3. Develop the Claims Function Strategy: Collaborate with cross-functional teams to identify revenue opportunities and implement change programs. Process complex issues and delegate outcomes, maintaining accurate records and meeting productivity targets.

About You

• Proven experience in claims handling, particularly within the real estate sector.
• Experience holding delegated authority.
• Strong problem-solving and communication skills.
• Ability to manage complex insurance arrangements and provide technical advice.
• Experience in data analysis and interpretation.
• Knowledge of regulatory requirements and industry practices.

Compensation and benefits

On top of a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits. The minimum core benefits include:

• Minimum of 25 days holiday, plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme, with Gallagher contributions.
• Life insurance paying 4x your basic annual salary, with top-up options.
• Income protection covering up to 50% of your annual income, with top-up options.
• Health cash plan or Private medical insurance.

Additional benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan with company shares at a discount.
• Share incentive plan, HMRC approved.
• Critical illness cover.
• Discounted gym membership at over 3,000 gyms nationwide.
• Season ticket loan.
• Access to discounted vouchers for shopping.
• Emergency back-up family care.