Claims Executive - Real Estate

Arthur J. Gallagher & Co.; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

An opportunity has arisen for a Claims Executive to join the Real Estate team at a leading global brokerage. The role focuses on managing clients and claims effectively while providing technical advice and ensuring compliance with industry standards. You will lead client meetings, develop engagement strategies, and drive positive outcomes for claims resolution. Ideal candidates will have strong interpersonal skills, a background in claims handling, and an ability to work collaboratively across teams.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x basic annual salary)

Income protection (up to 50% of annual income)

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Season ticket loan

Access to discounted voucher portal

Discounted gym membership

Three fully paid volunteering days per year

Qualifications

• Proven experience in claims handling, particularly within the real estate sector.
• Experience holding delegated authority.
• Strong problem-solving and communication skills.
• Ability to manage complex insurance arrangements and provide technical advice.
• Experience in data analysis and interpretation.
• Knowledge of regulatory requirements and industry practices.

Responsibilities

• Provide technical advice for complex claims, managing expectations regarding the claim process, policy, and legal liability.
• Manage claims from receipt to conclusion, ensuring compliance with FCA protocols and regulatory requirements.
• Arrange appointments with loss adjusters or suppliers, liaise with senior claims colleagues, and ensure timely processing of claims notifications.
• Proactively assess claim status and ensure all parties are informed of progress.
• Lead tailored Claims Customer Engagement with identified clients, building strong relationships to promote satisfaction.
• Communicate complex information clearly and seek customer feedback for continuous improvement.
• Collaborate with cross-functional teams to identify revenue opportunities and implement change programs.
• Process complex issues and delegate outcomes, maintaining accurate records and productivity targets.

Skills

Claims handling

Problem-solving

Communication

Customer engagement

Data analysis

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a dynamic and experienced Claims Executive to join our growing Real Estate team. This role involves managing clients and claims, demonstrating advanced problem resolution skills and the ability to communicate effectively with key accounts. The successful candidate will provide coverage advice, advocate for the best possible outcomes for clients, and lead client meetings and claims reviews.

How you'll make an impact

Key Responsibilities:

• Claims Handling:

  • Provide technical advice for complex claims, managing expectations regarding the claim process, policy, and legal liability.
  • Manage claims from receipt to conclusion, ensuring compliance with FCA protocols and regulatory requirements.
  • Arrange appointments with loss adjusters or suppliers, liaise with senior claims colleagues, and ensure timely processing of claims notifications.
  • Proactively assess claim status and ensure all parties are informed of progress.

• Customer Service:

  • Lead tailored Claims Customer Engagement with identified clients, building strong relationships to promote satisfaction.
  • Communicate complex information clearly and seek customer feedback for continuous improvement

• Develop the Claims Function Strategy:

  • Collaborate with cross-functional teams to identify revenue opportunities and implement change programs.
  • Process complex issues and delegate outcomes, maintaining accurate records and productivity targets.

About you

• Proven experience in claims handling, particularly within the real estate sector.
• Experience holding delegated authority
• Strong problem-solving and communication skills.
• Ability to manage complex insurance arrangements and provide technical advice.
• Experience in data analysis and interpretation.
• Knowledge of regulatory requirements and industry practices.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.