Claims Executive - Cruise & Ferry

Steamship Mutual; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid working policy

Private healthcare

Wellbeing and savings programme

Job summary

Steamship Mutual is seeking a dedicated P&I claims handler to join the Americas Syndicate. Based in London with hybrid working, you will manage personal injury claims for cruise and ferry members globally, provide expert advice, file correspondence, and support underwriting objectives.

You will work with a small, collaborative team, ensuring high standards of service and proactive loss prevention, while developing knowledge through training and publications.

Qualifications

• Experience handling personal injury matters at a P&I club, insurer, law firm or ship owner.
• Degree educated preferred.
• Excellent communication skills to build and maintain relationships with Members.
• Attention to detail and excellent written skills.
• Highly organised and able to prioritise workload within a small team.
• Ability to collaborate with people at all levels.

Responsibilities

• Handle assigned claims in accordance with company procedures.
• Provide advice on claims-related issues and identify loss prevention needs.
• Promote relationships between the Club and Members served by the Claims team.
• File and manage electronic correspondence related to assigned claims.
• Contribute to development of procedures and systems and produce articles for Club publications.
• Support underwriting objectives for the Syndicate.
• Attend training and develop relevant knowledge and skills.
• Carry out other duties as reasonably instructed.

Skills

Personal injury

Communication skills

Attention to detail

Organised

Team collaboration

Education

Degree educated

Job description

About the company

Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, New York and Japan, and Singapore.

Overall Job Purpose:

Responsibility to provide P&I claims handling service and advice to the Club’s cruise and ferry membership. The role is based within the Americas Syndicate with a dedicated team that looks after the Club’s passenger ship Members based in North America and Europe with ships trading worldwide.

Key Responsibilities:

• To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
• To promote the relationship between the Club and existing Members for which the Claims team is responsible.
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files.
• To contribute to the continuous development of company procedures and systems.
• To produce relevant articles for inclusion in Club publications.
• To support the underwriting objectives for the Syndicate.
• To attend appropriate training and to develop relevant knowledge and skills.
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• To carry out any other ad hoc duties as required.

Person Specification:

• Experience handling personal injury matters at another P&I Club, insurer, law firm or ship owner
• Degree educated preferred
• Excellent communication skills as you will need to build up and maintain relationships with Members
• Attention to detail and excellent written skills
• Highly organised, and enthusiastic with an excellent attention to detail and prioritising individual workload
• The ability to work with people at all levels and within a small team

What you will get:

• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
• We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• An attractive benefits package which includes private healthcare.
• We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.

Company Values

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.

Transparency - building strong relationships based on trust and open communication.

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.

Collaborative - embracing flexibility, diversity, and inclusivity.

Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff.