Claims Executive

Steamship Mutual; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Education access to P&I Qualification

Job summary

Steamship Mutual is seeking a claims professional to join the Americas Syndicate in London. You will handle a wide range of P&I matters, including Jones Act, Third Party injuries, and complex defence caseloads, with independence and support from a Claims Manager as needed.

The role offers travel opportunities and a collaborative, client-focused environment with a strong emphasis on relationship-building with members and internal teams.

Qualifications

• Previous experience handling personal injury matters, shipping litigation, and dispute resolution.
• Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
• Ability to build and maintain effective business relationships at all levels, both internally and externally.
• Highly organised, motivated, and enthusiastic with an excellent attention to detail.
• Ability to deliver high quality work within agreed timeframes and prioritise workload.
• Proactive and able to use own initiative.
• The ability to work with people at all levels and within a small team.

Responsibilities

• Handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
• Handling a wide range of P&I issues and a substantial Defence caseload, including complex and high value matters.
• Working with a high degree of independence, taking ownership and responsibility for your caseload, but seeking advice and supportive guidance from your Claims Manager or Claims Directors as appropriate.
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
• To promote the relationship between the Club and existing Members for which the claims team is responsible.
• Where appropriate, to assist in the development of the capabilities of Claims Assistants to maximise their potential.
• To contribute to the continuous development of company procedures and systems.
• To produce relevant articles for inclusion in Club publications.
• To support the Syndicate Underwriting objectives.
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• To attend appropriate training and to develop relevant knowledge and skills.
• To perform any other ad hoc duties as required.

Job description

About the company

Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, New York and Japan, and Singapore.

Overall Job Purpose

The role is based within the Americas Syndicate. The team looks after Members headquartered in North America, specifically the Gulf, New York, and Northeast (incl. The Great Lakes), some of whom have business interests worldwide. You will have responsibility for providing P&I claims handling service and advice, which will include Jones Act, Third Party Injuries, FFO, Collision and Casualty claims. The role will provide opportunities for travel.

Key Responsibilities

• To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
• Handling a wide range of P&I issues and a substantial Defence caseload, including complex and high value matters.
• Working with a high degree of independence, taking ownership and responsibility for your caseload, but seeking advice and supportive guidance from your Claims Manager or Claims Directors as appropriate.
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
• To promote the relationship between the Club and existing Members for which the claims team is responsible.
• Where appropriate, to assist in the development of the capabilities of Claims Assistants to maximise their potential.
• To contribute to the continuous development of company procedures and systems.
• To produce relevant articles for inclusion in Club publications.
• To support the Syndicate Underwriting objectives.
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• To attend appropriate training and to develop relevant knowledge and skills.
• To perform any other ad hoc duties as required.

Person Specification

• Previous experience handling personal injury matters, shipping litigation, and dispute resolution, from either another P&I club, insurer, law firm, ship owner, or ship agent.
• Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
• Ability to build and maintain effective business relationships at all levels, both internally and externally.
• Highly organised, motivated, and enthusiastic with an excellent attention to detail.
• Ability to deliver high quality work within agreed timeframes to and prioritise individual workload.
• Proactive and able to use own initiative.
• The ability to work with people at all levels and within a small team.

What you will get

• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
• We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• An attractive benefits package which includes private healthcare.
• We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.

Company Values

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.

Transparency - building strong relationships based on trust and open communication.

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.

Collaborative - embracing flexibility, diversity, and inclusivity.

Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff, and we welcome and encourage you to apply