Claims Executive

James Hallam; Chelmsford; On-site; GBP 28,000 - 34,000; Full time

Job summary

James Hallam in Chelmsford is seeking a proactive Claims Executive to join our claims team. You will support clients through the claims process, negotiate settlements with insurers, and ensure service excellence across a broad range of general insurance claims.

The role requires strong organisational and communication skills, ability to work to deadlines, and a customer-centric approach. Experience with professional indemnity, property, or liability claims is desirable.

Qualifications

• Experience handling professional indemnity, property and liability claims.
• Strong organisational skills and ability to meet deadlines.
• Excellent interpersonal and communication skills.

Responsibilities

• Administer and negotiate settlements on behalf of clients.
• Negotiate best settlements while preserving insurer relationships.
• Liaise with clients, colleagues and insurers on claims procedures.
• Maintain relations with partner insurers and suppliers.
• Create and maintain accurate records in both hard copy and IT systems.
• Share knowledge and experience within the Group.
• Handle motor fleet, commercial, property, professional indemnity and liability claims.

Skills

Professional Indemnity claims

Property claims

Liability claims

Job description

James Hallam is an established and respected independent insurance broker, providing specialist advice and tailored insurance solutions to business and individuals across the UK. We pride ourselves on long-term client relationship, technical expertise, commitment to delivering high quality, personal service and our culture.

The Role

We are seeking a professional and proactive Claims Executive to join our claims team in Chelmsford. This role is pivotal in supporting clients through the claims process, ensuring claims are handled efficiently, fairly and with the highest level of service.

Key Responsibilities

• To effectively and pro-actively administer and negotiate claims settlements on behalf of clients.
• Negotiating to reach the best settlement possible for our clients whilst maintaining a good relationship with insurers.
• Liaise and advise clients, colleagues and insurers on claims procedures, queries and technical liability queries.
• Develop and maintain good relations with our partner insurers & suppliers.
• Create and maintain accurate records and files including both hard copy and I.T. system records as appropriate and in line with Claims Procedures Manual.
• To perform an integral part of the Group sharing knowledge and experience wherever possible.
• Handling all types of general insurance related claims, such as Motor Fleet, Commercial Combined, Motor Traders Combined, Combined Liabilities including Construction & C.A.R. , Retailers / Office packages, Commercial Property Owners, Professional Indemnity, Directors & Officers / Trustees Liability, Commercial Legal Expenses, Marine Transit, Engineering including Computer, All Risks.

Your Profile

• Experience dealing with Professional Indemnity, Property and Liability claims desired.
• High standard of integrity and organisational skills with an ability to work to deadlines on your own and as part of team, supporting, assisting and co-operating with colleagues at all times.
• The ability to form and sustain relationships with colleagues at all levels.
• Excellent interpersonal and communication skills.
• Customer-centric approach recognising significance and importance of customer needs.