Claims Digital Manager

CHUBB; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider is looking for a Claims Digital Manager in Glasgow to lead the development of digital claims solutions across the EMEA region. The ideal candidate will enhance digital adoption, manage stakeholder relationships, and collaborate with IT for effective implementation. Competitive salary and benefits are offered, along with a supportive work culture focused on integrity and teamwork.

Benefits

Competitive salary & pension scheme

25 days annual leave plus ability to purchase 5 additional days

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Subsidised gym membership

Employee resource groups

1 day annual Charitable leave

Employee Assistance program

Qualifications

• Proven track record of leading digital claims initiatives.
• Strong stakeholder management skills.
• Fluency in English; proficiency in other languages is advantageous.

Responsibilities

• Lead digital claims initiatives for the EMEA region.
• Collaborate with IT and other teams to deliver digital solutions.
• Ensure alignment between operations, claims, and digital strategies.

Skills

Stakeholder management

Leading change in claims journeys

Understanding of IT systems

Fluent in English

Knowledge of insurance products

Leadership and creativity

Job description

We have a new role available in our Claims team for a Claims Digital Manager

As the Claims Digital Manager at Chubb, you will spearhead the development and implementation of digital claims solutions across the EMEA region. Your role will focus on driving digital adoption, enhancing automation, and ensuring seamless, straight-through processed claims. You will set the strategic direction for the EMEA Claims Digital team, collaborate closely with IT to align on claims requirements, and maintain oversight of digital benefits and enhancements.

If you have a passion for digital innovation and a deep understanding of the insurance industry, we invite you to apply for this exciting opportunity to shape the future of claims at Chubb.

Key Responsibilities:

• Provide leadership for digital claims initiatives in the EMEA region.
• Collaborate with Chubb's digital teams to plan and deliver digital solutions.
• Understand Chubb's products and markets to inform digital strategies.
• Align with Continuous Improvement and PMO teams to drive change across EMEA claims.
• Develop strong business cases for decision-making and act as a liaison between Operations, Claims, and IT at a regional leadership level.
• Conduct feasibility studies in collaboration with Claims Operations senior management.
• Coordinate with COG and Global Claims on new project delivery, including budget, capabilities, and timelines.
• Communicate the Claims Regional/Global Roadmap and support adoption strategies.
• Engage with relevant stakeholder groups, including Local/Regional IT and Operations.
• Serve as the point of contact for EMEA digital initiatives involving claims, ensuring alignment with the Digital team, countries, COG Claims COO, and Regional Claims.
• Drive awareness of regional nuances in EMEA geographies or products.
• Actively participate in digital claims projects as a business representative, ensuring effective communication between project teams and countries.
• Recommend and implement communication, training, and measures within the Claims Department.
• Partner with key outsource providers to develop cost-effective automation solutions that enhance customer outcomes.

Qualifications

• Strong stakeholder management skills.
• Proven track record of leading change in claims journeys through online digital solutions.
• Sound understanding of Chubb IT systems and processes.
• Fluent in English; proficiency in other languages is an advantage.
• Knowledge of insurance products.
• Demonstrated leadership, creativity in process and IT, client focus, and awareness of regulatory issues.

We offer in return!

Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Employee resource groups, 1 day annual Charitable leave, Employee Assistance program.

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.