Claims Desktop Motor Engineer

Acorn Group; Sevenoaks; Remote; GBP 36,000 - 40,000; Full time

Job summary

An established industry player is seeking a Claims Desktop Motor Engineer to provide accurate assessments of repair costs and manage claims efficiently. In this remote role, you will utilize your extensive knowledge of motor vehicle repairs and estimation to ensure high-quality outcomes. With a focus on fostering relationships with repairers and claims handlers, you'll play a crucial role in maintaining safety and value in vehicle repairs. Join a supportive team that values diversity and offers comprehensive training, a flexible benefits platform, and a rewarding work culture that recognizes your contributions.

Benefits

Enhanced Annual Leave (starting at 31 days)

Enhanced maternity and paternity pay

Colleague Assistance programme

Life assurance options

Flexible benefits platform

Refer a friend scheme with bonuses

Access to mental health support

Company pension scheme

Long Service Award

Engaging company events

Qualifications

• Thorough knowledge of motor vehicle accident repair methods.
• Experience in estimating and negotiation.

Responsibilities

• Assess repair costs and authorise repairs within guidelines.
• Develop relationships with claims handlers and repairers.

Skills

Motor vehicle accident repair knowledge

Estimating and negotiation

VDA ATA AQP Accreditation

Computerised Estimation Systems (Audatex and Glassmatix)

Thatcham Escribe knowledge

Job description

As a Claims Desktop Motor Engineer, you will be able to assess prospects of repair v total loss utilising engineering tools available in accordance with guidelines and procedures, taking commercial decision making into account. You will also be able to mitigate ancillary claim spend on hire, storage and recovery charges.

You will provide accurate assessments of repair cost by authorising repairs and supervising the prompt payment of accounts within established guideline and procedures.

Location: Remote (initial training will be on site in Sevenoaks)

Working hours:37.5 hours per week, Monday to Friday from 9:00am to 5:30pm

Salary: £36,738 - £39,761, plus a performance related bonus of up to £2000 per annum

What you will be doing:

• To obtain high quality value for money repairs that do not adversely affect the safety of the vehicle
• Prompt and accurate production of reports and estimates and authorisation of repairs, together with valuation of vehicles
• Accurate categorisation and timely disposal of salvage in accordance with the ABI guidelines
• To develop and maintain effective relationships with claims handlers, repairers and intermediaries to ensure the best outcome for the business and customer
• Monitor repair work and activities of repairers so to ensure that the average repair cost falls within the motor engineers’ territory minimum number of substandard repair referrals

What we’re looking for:

• Thorough knowledge of the details of the methods of motor vehicle accident repair
• Experience of estimating and negotiation
• VDA ATA AQP Accreditation
• Thorough Knowledge of Computerised Estimation Systems (Audatex and Glassmatix)
• Thorough Knowledge of Thatcham Escribe

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit out website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.