Claims Customer Support Advisor

Infinity Recruitment Consultancy Ltd; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local successful business in Peterborough is seeking a dedicated Customer Claims Support Advisor. This is an office-based role focusing on customer service and claims processing. Candidates should have experience in customer service or claims, excellent communication skills, and proficiency in MS Office. The role offers a salary up to £25,000, 21 days annual leave, and opportunities for progression.

Benefits

Starting salary up to £25,000

21 days annual leave

Pension scheme

Attendance bonus

Rewards & discount schemes

Opportunities to progress

Free onsite parking

Qualifications

• Experience from a Customer Service / Claims environment, ideally within insurance or financial services.
• Excellent written and verbal communication skills.
• Proficiency in MS Office.

Responsibilities

• Be the first point of contact for clients and provide exceptional customer service.
• Manage all stages of the claims process from first instruction to settlement.
• Deal with complaints and escalate as required.

Skills

Customer Service Experience

Excellent Communication Skills

Proficiency in MS Office

Team Player

Willingness to Learn

Job description

Overview

Our client, a local successful business based in Peterborough, is expanding and actively seeking a dedicated Customer Claims Support Advisor to join their small professional team. This is a fully office-based position working Monday to Friday 8.45am – 5.15pm.

Responsibilities

• Be the first point of contact for clients and provide exceptional customer service and relationship management.
• Manage all stages of the claims process from first instruction through to settlement, including dealing with queries and updating client records.
• Work closely with internal and external stakeholders and maintain accurate information on internal systems.
• Provide updates throughout the process to clients and manage workload and diary effectively while upholding industry standards.
• Deal with complaints and escalate as required.

Qualifications

• Experience from a Customer Service / Claims environment, ideally within insurance or financial services.
• Excellent written and verbal communication skills.
• Proficiency in MS Office.
• Demonstrates enthusiasm for maintaining a high standard of work, is an excellent team player, and shows willingness to learn.

Benefits and Package

• Starting salary up to £25,000.
• 21 days annual leave rising with length of service plus bank holidays.
• Pension scheme, attendance bonus, rewards & discount schemes.
• Opportunities to progress and free onsite parking.

Additional Information

Further details of this Customer Claims Support Advisor role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.