Claims Customer Advisor

Political, International and Development Studies Student Association; Eastleigh; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading organization seeks dedicated individuals to serve as the first point of contact for customers with health insurance claims. In this role, you will help customers navigate their needs and provide empathetic support. With flexible working options and a competitive salary range, this position offers opportunities for growth and development.

Benefits

Bonus opportunity based on performance

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on products

Flexible benefits options

Qualifications

• Experience in customer-facing roles.
• Ability to support others during difficult times.

Responsibilities

• First point of contact for customers making health insurance claims.
• Guide customers through the claims process and assist with appointment bookings.
• Handle complaints with support from the team.

Skills

Communication skills

Empathy

Problem-solving

Attention to detail

Job description

Do you love helping people and making a real difference?

Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you're passionate about delivering brilliant service and supporting people when they need it most, we'd love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part-time work after the initial 18-week full-time training period). We also offer the option for an enhanced 40-hour contract after training, with an increased salary of up to £31,200.

Flexible shift patterns are available between 08:00 - 18:30, Monday to Friday, with one Saturday shift every six weeks, from 09:00 - 13:00.

A Bit About The Job

You'll be the first point of contact for customers making a health insurance claim. Whether it's booking an appointment, sorting out a bill, or arranging overnight care, you'll guide them through every step.

You will help customers access the private treatment they need, from outpatient tests to aftercare. Handling occasional complaints with full support from your team, this role truly matters and offers a chance to make a big impact.

Skills And Experience We're Looking For

• Great communication skills and experience in a customer-facing role.
• Empathy and the ability to support people through difficult times.
• A natural problem-solver who asks the right questions to get things done.
• Detail-focused and confident in making decisions based on facts.
• Insurance or financial services experience is a bonus but not essential.

What you'll get for this role

• Starting salary between £25,400 to £28,500 (depending on hours, location, skills, and experience).
• Bonus opportunity - 6% of annual salary, depending on performance.
• Generous pension scheme - Aviva will contribute up to 14%.
• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme.
• Supportive policies including parental and carers leave.
• Flexible benefits, including sustainability options like cycle to work.

Take a look to learn more. Use our salary calculator to see your total Aviva Reward.

Aviva is for everyone

We're inclusive and welcome everyone. We encourage applications from all backgrounds and experiences. Even if you don't tick every box, we still encourage you to apply. We consider all forms of flexible working, including part-time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our staff spend around 50% of their time in our offices, combining flexibility with team collaboration.

To learn more about working at Aviva, visit our website.

We interview every disabled applicant who meets the minimum criteria. Please send us an email stating that you have a disclosed disability after applying, and we will arrange an interview.