Claims Customer Advisor

Political, International and Development Studies Student Association; Eastleigh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance services provider is seeking a dedicated individual to join their team in Eastleigh. In this customer service role, you will assist clients with their health insurance claims, manage inquiries, and provide empathetic support through challenges. The ideal candidate will possess strong communication skills and a problem-solving mindset. This position offers a full-time contract with opportunities for part-time work post-training.

Benefits

Bonus opportunity - 6% of annual salary

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Parental and carers leave

Flexible benefits

3 paid volunteering days

Qualifications

• Experience in a customer-facing role is essential.
• Strong support skills to help customers through difficult times.
• Confidence in decision-making based on factual information.

Responsibilities

• Be the first point of contact for customers making health insurance claims.
• Guide customers through access to private treatment.
• Handle occasional complaints with team support.

Skills

Great communication skills

Empathy

Natural problem-solver

Detail-focused

Job description

Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you're passionate about delivering brilliant service and supporting people when they need it most, we'd love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part-time working, after the initial 18-week full-time training period). Flexible shift pattern between 08:00 - 18:30, Monday to Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A Bit About The Job

You'll be the first point of contact for customers making a health insurance claim. Whether it's booking an appointment, sorting out a bill, or arranging overnight care, you'll guide them through every step. You'll help customers access the private treatment they need, from outpatient tests to aftercare. You'll also handle occasional complaints, with full support from your team. It's a role that really matters and one where you can make a big impact.

Skills And Experience We're Looking For

• Great communication skills and experience in a customer-facing role.
• Empathy and the ability to support people through difficult times.
• A natural problem-solver who asks the right questions to get things done.
• Detail-focused and confident making decisions based on facts.
• Insurance or financial services experience is a bonus but not essential.

What You'll Get

Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.

• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone. We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you.