Claims Coordinator/Property Claims Handler - Manchester/Hybrid CD170

ZipRecruiter; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Buildings Case Manager to join their hybrid team. In this pivotal role, you will manage repair works following insurance claim approvals, ensuring timely communication with contractors and stakeholders. Your expertise in insurance claims handling and technical building support will be crucial as you oversee repair processes, validate estimates, and suggest process improvements. With a competitive salary and generous benefits, this opportunity offers a chance to make a significant impact while enjoying a supportive work environment. If you thrive in dynamic settings and are passionate about delivering quality service, this position is perfect for you.

Benefits

Contributory pension

Life assurance

25 days holiday plus bank holidays

CSR volunteer days

Employee assistance program

Qualifications

• Experience in managing insurance repair work and contractor networks.
• Ability to handle challenging conversations and prioritize tasks.

Responsibilities

• Appoint contractors and oversee repair processes post-claim approval.
• Ensure SLA compliance and communicate effectively with stakeholders.

Skills

Insurance claims handling

Technical building support

Appointment scheduling

Communication skills

Problem-solving

Job description

Job Description

We are seeking a Buildings Case Manager with a background in insurance claims handling. This hybrid role involves managing repair works with the contractor network following insurance claim approvals. Key responsibilities include:

1. Appointing contractors
2. Overseeing repair processes
3. Validating estimates and final accounts
4. Ensuring SLA compliance
5. Escalating issues
6. Communicating with stakeholders
7. Conducting quality calls with policyholders
8. Suggesting process improvements

We are seeking someone with experience in insurance repair work, technical building support, and appointment scheduling.

You must manage challenging conversations, prioritize urgent repairs, and work both independently and in a team.

There is a competitive salary, contributory pension, life assurance, 25 days holiday plus bank holidays, CSR volunteer days, and an extensive employee assistance program.

Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims. Job Ref: CD-170.