Claims Coordinator - Medical Malpractice

IDEX Consulting Ltd.; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid/Flexible Working

Job summary

IDEX Consulting Ltd. in London is seeking a Claims Coordinator - Medical Malpractice to support healthcare professionals through claims and complaints, acting as a key contact for clients and guiding them through next steps.

The role offers full-time employment with hybrid/flexible working, predominantly from home with access to a London office, and the opportunity to contribute to improving claims processes and client advocacy.

Qualifications

• Experience in claims handling, complaints management or case management within insurance, legal services, healthcare or dentistry.

Responsibilities

• Manage new claims and complaints, gathering information and assessing urgency.
• Provide empathetic client support, explaining next steps and maintaining regular communication.
• Triage cases, identify potential risks and escalate matters where appropriate.
• Liaise with insurers, legal advisers, solicitors and internal stakeholders.
• Maintain accurate case records and manage follow-ups to agreed deadlines.
• Contribute to improving claims processes and the overall client experience.

Job description

Claims Coordinator - Medical Malpractice

Salary: £40,000-£55,000 | Hybrid/Flexible Working | London

An excellent opportunity to join an established specialist insurance broking business in a client-facing claims role, supporting healthcare professionals through claims, complaints and other sensitive matters.

You'll act as a key point of contact for clients, providing clear guidance, reassurance and practical support while ensuring cases are handled efficiently and referred to the appropriate specialists.

Key responsibilities

• Manage new claims and complaints, gathering information and assessing urgency.
• Provide empathetic client support, explaining next steps and maintaining regular communication.
• Triage cases, identify potential risks and escallate matters where appropriate.
• Liaise with insurers, legal advisers, solicitors and internal stakeholders.
• Maintain accurate case records and manage follow-ups to agreed deadlines.
• Contribute to improving claims processes and the overall client experience.

About you

Ideally, you will have experience in claims handling, complaints management or case management, within insurance, legal services, healthcare or dentistry. You'll be a strong communicator with solid organisational skills and the ability to handle sensitive situations calmly and professionally. You'll take ownership of your caseload, demonstrate empathy and understand when to resolve matters yourself or escallate them to a specialist.

The opportunity

This is a full-time position offering flexible working, predominantly from home with access to a London office. You'll join an established team, with the opportunity to make a meaningful contribution to client advocacy and the continued development of the claims function.

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.