Claims Coordinator

BELFOR Property Restoration; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property restoration company is looking for a Claims Coordinator to enhance the customer experience. This role involves managing the job lifecycle related to restoration after insurance claims while ensuring efficient communication between various stakeholders.

Benefits

28 days of annual leave

Annual pay review

Retirement pension plan

Life insurance

Health cash plan

Employee assistance programme

Induction and e-learning opportunities

Annual flu vaccination

Eye tests

Qualifications

• Previous experience in administration, claims handling, or customer service.
• Experience in customer interactions via phone, demonstrating empathy.
• Knowledge of claims management tools and systems is an asset.

Responsibilities

• Manage the claim lifecycle from receipt to job completion.
• Communicate with policyholders at all stages of the claim.
• Handle all administrative aspects of each claim.

Skills

Customer service

Claims handling

Administration

Communication

Empathy

Education

GCSE Maths and English or equivalent

Job description

Claims Coordinator

Who are we?

We know what we're doing - BELFOR is the global market leader in damage restoration. Our base is in Germany, with over 40 locations and more than 1,100 employees worldwide. We look forward to hearing from you - become a restorer too!

We are seeking a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will ensure that every interaction with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Your goal will be to deliver the highest level of customer experience, acting as a key liaison between policyholders, insurance companies, our in-house field teams (technicians, trades, and managers), and subcontractors.

Your Tasks

1. Take ownership of the claim lifecycle from receipt of the initial instruction to job completion.
2. Communicate with policyholders via phone and email at all stages of the claim, including initial contact, booking appointments, and resolving queries.
3. Handle all administrative aspects of each claim, ensuring client systems and portals (including case notes, logs, and records) are accurately maintained within agreed Service Level Agreements.
4. Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to facilitate efficient job completion.
5. Schedule technicians based on job requirements, optimizing time and minimizing travel.

Your Profile

1. Previous experience in administration, claims handling, or customer service.
2. Experience in customer interactions via phone, demonstrating empathy, especially with distressed customers.
3. Knowledge of claims management tools and systems is an asset but not required.
4. Experience working in a team and supporting colleagues.
5. GCSE Maths and English or equivalent qualifications.

Our Offer

• 28 days of annual leave
• Annual pay review
• Retirement pension plan
• Life insurance
• Health cash plan
• Employee assistance programme
• Induction and e-learning opportunities
• Annual flu vaccination
• Eye tests