Claims Coordinator

Unum; Dorking; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading benefits provider in Dorking seeks a Claims Coordinator to deliver exceptional customer service within Claims Administration. The role involves engaging with clients and medical professionals, requiring excellent communication skills and attention to detail. Candidates will enjoy full training, a generous bonus, and a supportive work environment with flexible working arrangements.

Benefits

Generous Bonus

DC Pension scheme

Life, medical, and income insurance

Access to remote GP and wellness services

27 days holiday plus bank holidays

Salary sacrifice electric car scheme

Qualifications

• Excellent telephone manner and communication skills.
• Ability to interpret information and make recommendations.
• Experience in administration, insurance, or customer service is advantageous.

Responsibilities

• Provide customer service in Claims Administration.
• Communicate with brokers, clients, and medical providers.
• Manage various tasks in a fast-paced environment.

Skills

Proactive communication

Customer service skills

Attention to detail

Autonomy

Job description

Time left to apply: End Date: August 14, 2025 (13 days left to apply)

Job requisition ID: 832832

Job Posting End Date: August 13

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Claims Coordinator
Dorking or Basingstoke
Hybrid
3 days per week in office

What will you bring?

The Claims Coordinators provide excellent customer service to both internal and external customers in all aspects of Claims Administration. To be successful in this position, you will:

• Be proactive, curious, and a confident communicator
• Have an excellent telephone manner, providing great customer service
• Speak to brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Be able to interpret information and make appropriate recommendations
• Work alone and autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a daily basis

The successful Customer Service Advisors can expect:

• Full training
• Generous Bonus
• DC Pension scheme
• Life, medical, and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers

Previous successful applicants have been from backgrounds in administration, insurance, or customer services.

#LI-AM1

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organization. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company:

Unum UK

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About Unum Group

We’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.

Our Offerings

Through our Unum and Colonial Life brands, we offer disability, life, accident, critical illness, dental, and vision insurance; leave and absence management support; and behavioral health services.

Our Team

We have over 10,000 employees working across the US, UK, Poland, and our Technology Centre in Ireland.

Commitment to Accessibility

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.