Claims Consultant - Small Animals

The Veterinary Defence Society; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading veterinary defence organization is seeking a Small Animal Claims Consultant to support veterinarians facing allegations of negligence. The role involves managing claims, investigating allegations, and providing guidance during complex situations. Candidates should possess a veterinary degree and strong clinical experience. This position offers a competitive salary, benefits, and a supportive work environment.

Benefits

Competitive salary

10% non-contributory pension

Private Medical Insurance

30 days holiday plus bank holidays

Cycle to Work Scheme

Qualifications

• Strong clinical experience in small animal practice.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage and resolve claims made by members.
• Investigate allegations of professional negligence.
• Provide guidance and reassurance to members in stressful situations.

Skills

Veterinary insight

Analytical thinking

Empathetic communication

Written communication

Problem-solving

Education

Veterinary degree (BVSc or equivalent)

MRCVS membership

Job description

A rewarding opportunity has arisen to join our Claims Department as a Small Animal Claims Consultant. Reporting to the Head of Claims, you will play a vital role in supporting veterinary professionals when they face allegations or claims of professional negligence and/or misconduct.

About the Role

At the Veterinary Defence Society (VDS), our mission is to support, protect and advocate for our members with integrity, fairness and compassion. As a Claims Consultant, you will deliver this core service through a blend of veterinary insight, analytical thinking, and empathetic communication.

Key Responsibilities

• Manage and resolve claims made by members under their professional indemnity policies.
• Investigate allegations of professional negligence or misconduct with fairness and professionalism.
• Liaise with members, claimants, legal representatives, and experts to reach balanced, evidence-based outcomes.
• Provide guidance and reassurance to members, often during stressful and complex situations.
• Attend Claims Group meetings, case conferences, court hearings, and regulatory interviews as required.
• Contribute to the mentoring and development of Claims Advisers and colleagues within the Claims Group.
• Support the Technical Services Manager in delivering the Society’s advice services.
• Represent VDS at CPD and professional events, sharing learning and promoting awareness.
• Maintain accurate and timely case records, ensuring a consistent and transparent approach across the team.

About You

You are a veterinary professional with strong clinical experience and an interest in supporting your peers through challenging professional situations. You combine sound judgement with empathy, and you are comfortable analysing complex information and communicating it clearly.

We welcome applicants from all backgrounds and experiences who can demonstrate the following:

Knowledge, Skills and Qualifications

• Veterinary degree (BVSc or equivalent) and MRCVS membership.
• Current and relevant clinical experience in small animal practice.
• Excellent written and verbal communication skills, with the ability to explain complex matters clearly and sensitively.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Confidence in decision-making and negotiation.
• Awareness of current issues and structures within the veterinary profession.
• Willingness to develop knowledge of legal, insurance and regulatory processes (legal qualification not required).

Desirable

• Postgraduate veterinary qualification (certificate or diploma).
• Experience in complaint management, practice leadership, or veterinary associations.
• Public speaking or presentation experience.

Behaviours and Values

We are looking for someone who demonstrates:

• Integrity, fairness and respect for others.
• Empathy and emotional intelligence when supporting members.
• Collaboration and openness to feedback within a team-focused culture.
• A commitment to learning, inclusion and continual improvement.
• The confidence to work independently while staying connected with colleagues.
• Resilience and consistency when working under pressure.

Working at VDS

We believe people work best when they feel valued, supported and trusted.

You’ll receive:

• Competitive salary and benefits
• 10% non-contributory pension
• Private Medical Insurance and Simply Health Cash Plan
• Life Insurance
• 30 days holiday plus bank holidays (with options to purchase more)
• Cycle to Work Scheme
• Enhanced family-friendly policies and menopause support
• Employee Assistance Programme
• Free parking at the Knutsford office

We are committed to building a workplace that reflects the diversity of the veterinary profession and the communities we serve. We welcome applicants from all backgrounds, experiences and identities. If you require reasonable adjustments during the recruitment process, please let us know — we’re here to support you.

Our Commitment to Equality, Diversity and Inclusion

At the Veterinary Defence Society, we are dedicated to providing equal opportunities for all. We recognise that diversity strengthens our team and enhances our service to members. We encourage applications from individuals of all ages, abilities, ethnicities, gender identities, sexual orientations, faiths, and backgrounds.

This role is subject to a satisfactory DBS check.

No external agencies please.

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