Claims Consultant

Marsh & McLennan Companies; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global insurance and risk management firm is looking for a Claims Consultant to work in Birmingham, Manchester, or London. This hybrid role involves project management in motor and liability claims, providing high-quality support to clients while promoting risk management solutions. Applicants should have legal or insurance claims experience, excellent communication skills, and the ability to influence stakeholders. The role offers career development opportunities in a diverse and inclusive environment.

Benefits

Professional development opportunities

Supportive leadership

Inclusive workplace culture

Qualifications

• Experience in Motor and Liability Claims.
• Knowledge of cross class claims handling.
• Strong organisational and project management skills.
• Excellent report writing capabilities.

Responsibilities

• Deliver high quality and consistent project output.
• Attend client and Marsh office visits.
• Identify sales opportunities for clients.
• Drive claims product development.
• Support clients with claims process and cost reduction.

Skills

Legal / Insurance Claims industry experience

Claims knowledge

Team collaboration

Project ownership

Solution focus

Confident communication

Influencing skills

Education

ACII Qualification or equivalent

Job description

We are seeking a talented individual to join our Claims Consulting practice within Marsh Advisory.

This role can be based in our Manchester, Birmingham or London Office.

It is a hybrid role that has a requirement of working at least three days a week in the office. Some additional business travel will be required.

An opportunity to join a team that strive to build exceptional internal customer relations, market leading client service and high-impact client solutions.

This is a project role focused on the delivery of claims projects targeting a reduced cost of claim for Marsh clients. Your work will support; prevention of incidents, better defence of claims, manage claims more effectively, manage claim vendors and TPAs, help develop and train client personnel. The work will also; network with internal customers and promote our proposition to the wider Marsh business to help achieve business growth.

Primarily, the work centres around motor and liability claims for UK based clients. The successful candidate will build and maintain an excellent rapport with both our clients and colleagues across Marsh.

We already have an excellent collaborative team culture with experienced consultants assisting others with knowledge and project work. We promote cross-functional working enabling excellent development and ongoing career opportunities.

Responsibilities:

• Work in conjunction with the Claims Consulting Leader to deliver high quality and consistent project output which meets client/project objectives and is delivered on time.
• Attend client and Marsh office visits.
• Identify and facilitate a pipeline of sales opportunities of effective risk management solutions for clients across Motor and Casualty risks.
• Work closely with internal stakeholders to ensure all tasks relating to Consulting work are dealt with promptly and with accuracy.
• Drive claims product development and the promotion of Marsh solutions to both clients and Insurers.
• Provide project support on claims matters such as, process streamlining, identification of cost leakage, auditing of suppliers, benchmarking, claims cost reduction, training and supplier review/appointment, risk management and claim prevention/reduction strategies.
• Deliver industry material and coaching advice to client workforce.
• Develop a strong working relationship with Claims Executives, Client Executives, Clients, and Insurers.

Requirements:

• Legal / Insurance Claims industry experience with a focus on Motor and Liability Claims.
• Claims background and knowledge of cross class claims handling.
• Ability to work as part of a team and within a collaborative environment.
• Ability to take ownership of own projects to meet timescales and budgets.
• Solution focus to enable recommendations to impact clients senior leadership teams and policy.
• Confident communicator and presenter.
• Ability to influence and build relationships.

What makes you stand out?

• Legal / Adjuster/ Insurer Background.
• ACII Qualification or equivalent.
• Organisational Skills.
• Excellent Project Management Skills.
• Report Writing Skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.