Claims Commercial Manager - Home

hastingsdirect; Leicester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working

Annual bonus (4Cs)

Private medical insurance

Life assurance 4x salary

Income protection

Pension contributions (matched)

Employee discounts

Mental wellbeing support

Cycle to work

Job summary

Hastings Direct is seeking a Claims Commercial Manager - Home to lead the execution of our Home Claims commercial and trading strategy. You will partner with internal teams and external suppliers to deliver bold targets as we transform into a market-leading Home Claims function.

The role focuses on commercial initiatives across Home Claims, with strong data analysis and senior stakeholder communication to drive performance and risk management within the team.

Qualifications

• Demonstrable experience delivering commercial initiatives in Home Claims.
• Strong commercial and analytical ability to translate data into clear insights.
• Excellent written and verbal communication with senior stakeholders.

Responsibilities

• Deliver the execution of our commercial and trading strategy within Home Claims.
• Drive data-led performance improvements across internal teams and external suppliers.
• Manage external supplier contracts to achieve commercial and customer outcomes.
• Manage risk and business continuity within the Home Claims function.
• Own the commercial performance of key Home Claims components.
• Identify trading performance improvement opportunities.

Skills

Commercial aptitude

Data analysis

Communication skills

Job description

Job Title: Claims Commercial Manager - Home

Location: Leicester, London or Bexhill - all hybrid

Welcome to Hastings Direct

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.

Role overview

As one of our Commercial Managers in Home Claims, you'll be delivering the execution of our commercial and trading strategy. You'll work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market leading Home Claims function and will focus on all aspects of our Home Claims strategy.

Job details - you'll need to have demonstrable experience in:

• Supporting the delivery of our Home Claims strategy to maximise commercial outcomes
• Driving data led performance improvement opportunities, working across the Hastings Direct matrix (e.g. Commercial, SRM, In-House Surveyors, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes as appropriate
• Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes
• Managing risk and business continuity with business area, developing appropriate strategies to mitigate threats
• Owning the commercial performance of a key component of Home Claims
• Identifying trading performance improvement opportunities

Essential skills/experience:

• Demonstrable experience of delivering commercial initiatives across a busy Home Claims function
• Strong and demonstrable commercial aptitude combined with analytical capability - able to translate complex data and concepts into a logical and structured fashion, and articulate these concepts clearly and effectively
• Excellent communication skills (written and verbal) with experience in presenting and influencing senior stakeholders, both internally and externally

The interview process

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website

Regrettably we are unable to offer sponsorship for this role.

Benefits:

in addition to a competitive salary and £5k car allowance you will also receive...

• Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ....

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one o