Claims Commercial Manager - Home

Hastings Direct; Bexhill-on-Sea; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Competitive bonus scheme

Private medical insurance

Pension contributions

Job summary

Hastings Direct is recruiting a Claims Commercial Manager – Home to shape and deliver the commercial and trading strategy within Home Claims. You will collaborate with internal teams and external suppliers to drive performance and secure strong customer outcomes.

In this hybrid role, you’ll own key commercial metrics, translate complex data into actionable insights, and influence senior stakeholders across the business. Leicester, London, or Bexhill locations offer flexible hybrid working.

Qualifications

• Experience delivering commercial initiatives across a busy Home Claims function.
• Strong commercial aptitude with ability to translate data into clear concepts and present to senior stakeholders.
• Excellent written and verbal communication with internal and external partners.

Responsibilities

• Deliver the execution of the Home Claims commercial and trading strategy.
• Collaborate with internal teams and external suppliers to prioritise resources and achieve outcomes.
• Own the commercial performance of a key Home Claims component and identify trading improvements.

Skills

Commercial acumen

Analytical thinking

Stakeholder communication

Job description

Job Title: Claims Commercial Manager – Home

Location: Leicester, London or Bexhill - all hybrid

Welcome to Hastings Direct

We’rea digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We’vemade huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.We’reproud of the journeywe’reon as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The factyou’renow reading this job advert meanswe’vetempted you to find out more about #lifeatHD – we really hope you like what you see, andyou’lljoin us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. Ifyou’reexcited about joining us and think you have some of whatwe’relooking for, even ifyou’renot 100% sure we would love to hear from you.

Role overview

As one of our Commercial Managers in Home Claims, you’ll be delivering the execution of our commercial and trading strategy. You’ll work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market leading Home Claims function and will focus on all aspects of our Home Claims strategy.

Job details –you’ll need to have demonstrable experience in:

• Supporting the delivery of our Home Claims strategy to maximise commercial outcomes
• Driving data led performance improvement opportunities, working across the Hastings Direct matrix (e.g. Commercial, SRM, In-House Surveyors, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes as appropriate
• Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes
• Managing risk and business continuity with business area, developing appropriate strategies to mitigate threats
• Owning the commercial performance of a key component of Home Claims
• Identifying trading performance improvement opportunities

Essential skills/experience:

• Demonstrable experience of delivering commercial initiatives across a busy Home Claims function
• Strong and demonstrable commercial aptitude combined with analytical capability – able to translate complex data and concepts into a logical and structured fashion, and articulate these concepts clearly and effectively
• Excellent communication skills (written and verbal) with experience in presenting and influencing senior stakeholders, both internally and externally

The interview process

• Recruiter screening call
• 1ststage interview with hiring leader
• 2ndinterview with hiringleadersleader

As a Disability Confident employer,we’recommitted to ensuring our recruitment processes are fully inclusive – what this means to you is ifyou’reapplying for a job with us,you’llhave fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on ourcareerswebsite

Regrettablywe are unable to offer sponsorship for this role.

Benefits:

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleagueassistanceprogramme available 24/7, our own in-house mental health first aiders, supportgroupsand a dedicated team to make sure we are covering your needs
• There’smore! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: