Claims Co-ordinator Major Loss

TN United Kingdom; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their dynamic Major Loss team. This role focuses on providing vital administrative support throughout the claim lifecycle, ensuring key milestones are met and delivering excellent customer outcomes. You'll coordinate instructions, manage communications with customers and suppliers, and assist with IT support using Microsoft tools. With a focus on relationship management and problem-solving, this position offers a chance to make a significant impact in a supportive environment that values flexibility and inclusivity.

Benefits

Generous pension scheme

25 days holidays plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits like cycle to work

Wellbeing support tools

Qualifications

• Experience in Home Claims and customer service.
• Strong organizational and planning skills.

Responsibilities

• Provide administrative support to Major Loss Field teams.
• Coordinate meetings and handle communications with stakeholders.

Skills

Knowledge of Home Claims

Planning and Prioritizing

Problem Solving

Customer Needs Management

Relationship Management

Tools

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

Are you someone with a curiosity about organising and problem-solving?
We are seeking a dedicated individual to join our dynamic Major Loss team.
If you excel in planning and relationship management while providing excellent customer service, this could be the perfect role for you!

A bit about the job:

You will provide vital administrative support to our Major Loss Field teams, playing a key role in the proactive and efficient support of Home Major Loss Claims. This position focuses on supporting the team throughout the claim lifecycle, ensuring key milestones are met, delivering excellent customer outcomes, helping shorten claim lifecycles, and optimizing indemnity spend.

Your responsibilities will include coordinating instructions and on-site meetings with customers, third parties, and suppliers; handling phone calls from adjusters, customers, and suppliers; updating claim files; arranging payments within the team's authority; assisting with emails; and providing general IT support using Microsoft Word and Excel.

Skills and experience we’re looking for:

• Good knowledge of Home Claims in general.
• Skilled in planning, prioritizing, managing time, and organizing personal workload and priorities.
• Proficient in identifying and solving problems with experience in handling complaints.
• Capable of meeting customer needs effectively.
• Strong relationship management skills and comfortable communicating with stakeholders at various levels, both internal and external.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in our people and offer numerous benefits:

• Starting salary - competitive (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary, dependent on performance and company results
• Generous pension scheme - Aviva contributes up to 14%, depending on your contribution
• 25 days holidays plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits such as cycle to work and other sustainability options
• Opportunity to make a difference through our Aviva Communities and use 3 paid volunteering days
• Focus on wellbeing with various support tools

Learn more and calculate your potential total Aviva Reward by entering your salary into our calculator.

Aviva is for everyone:

We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t meet every qualification, we encourage you to apply. We also support flexible working arrangements, including part-time roles and job sharing.

Our flexible working locations, hours, and patterns aim to suit our customers, business needs, and employees. Most staff work around 50% of their time in the office, combining flexibility with team collaboration.