Claims Co-Ordinator

TN United Kingdom; Stoke-on-Trent; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Claims Co-ordinator, der in einem unterstützenden und freundlichen Umfeld arbeitet. In dieser spannenden Rolle unterstützen Sie unsere bedeutenden Kunden, indem Sie administrative Aufgaben übernehmen und dabei hervorragenden Kundenservice bieten. Sie werden in einem dynamischen Team arbeiten, das sich auf die Optimierung der Schadensabwicklung konzentriert. Mit einem klaren Fokus auf Kommunikation und Organisation haben Sie die Möglichkeit, Ihre Fähigkeiten in einem schnelllebigen Umfeld weiterzuentwickeln und gleichzeitig von umfangreichen Schulungs- und Entwicklungsmöglichkeiten zu profitieren. Dies ist eine großartige Gelegenheit für jemanden, der eine Karriere in der Versicherungsbranche anstrebt.

Benefits

Pension (5% Beiträge von Mitarbeiter und Arbeitgeber)

Hohe Straßenrabatte

Finanzielle Wohlfühl-Hub

Lebensversicherung (x4)

Refer-a-Friend

Fahrrad-Leasing

Davies Incentive Plan

Erweiterte Elternzeit

Flexible Arbeitszeiten

Mitarbeiter-Ressourcengruppen

Qualifications

• Ausgezeichnete Kommunikations- und Organisationsfähigkeiten sind erforderlich.
• Aufmerksamkeit für Details, insbesondere bei Grammatik und Rechtschreibung.

Responsibilities

• Unterstützung von Loss Adjusters bei administrativen Aufgaben.
• Bereitstellung eines hervorragenden Kundenservice für unsere Kunden.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Detailgenauigkeit

Computerkenntnisse

Teamarbeit

Flexibilität

Job description

Claims Co-ordinator Stoke / Hybrid

You will be working to support our major clients in a supportive and friendly environment with good career prospects. This administrative position involves supporting Loss Adjusters with various tasks.

What will your day look like:

• Delivering excellent customer service to our customers and clients.
• Undertaking daily tasks within agreed SLA’s.
• Chasing suppliers both internal and external to ensure a smooth and efficient claim journey.
• Proofreading completed work and correcting spelling, punctuation, and grammatical errors.
• Understanding Data Protection procedures.
• Familiarity with company systems and procedures.
• Demonstrating flexibility based on customer demands.
• Recognizing inconsistencies during processes and escalating them to the Line Manager.

Knowledge and Abilities:

This position suits someone with excellent communication and organizational skills.

• Strong organizational skills.
• Attention to detail, especially in spotting grammar, spelling, and punctuation errors.
• Computer literacy and the ability to manage your workload effectively.
• Maintaining confidentiality.
• Ability to work within deadlines and be flexible to customer and client demands.
• Teamwork and contributing to team performance.
• Proactive problem identification and escalation to the Team Leader.
• Flexibility and commitment to a career.
• Ability to work in a fast-paced, changing environment and embrace change positively.
• Flexibility around extended hours during busy periods.

Additional Benefits and Opportunities:

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Learning opportunities through 'Thrive at Davies'
• The Davies Foundation and local charity funding
• Pennies To Heaven initiative
• Employee Resource Groups
• Benefits including pension (5% employee and employer contributions), High Street discounts, financial wellbeing hub, life assurance (x4), Refer a Friend, Cycle to Work Scheme, lease car salary sacrifice, Davies Incentive Plan, enhanced maternity/paternity/adoption pay

Mental, Physical & Emotional Wellbeing:

• Wellbeing centre with various focus areas
• Discounts with UK retailers
• EAP with 24/7 confidential helpline
• Holiday entitlement starting at 25 days, increasing with service
• Flexible working options including hybrid, remote, or office-based
• Dress for your day policy
• Inclusive employment policies covering various life stages and conditions
• Flexible benefits including holiday purchase, health cash plan, and BUPA dental plan

We are a professional services and technology firm working with leading, highly regulated insurance and global businesses. We help clients manage risk, operate core processes, and transform through innovative solutions across the insurance value chain. Our team of over 8,000 professionals operates in ten countries, serving more than 1,500 clients including insurance, financial services, and public sector organizations.