Claims Case Manager

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Claims Case Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Join Our Dynamic Team at Davies!

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here's why you'll love being part of our family:

Why You'll Love It Here:

• Valued and Supported: At Davies, you're more than just an employee; you're a vital contributor. We celebrate your unique skills and perspectives, and we're committed to your personal and professional growth.
• Perks Galore: Enjoy exclusive discounts at over 800 retailers, 25 days of vacation (plus up to 5 extra days each year!), and continuous learning opportunities to develop your skills and earn professional qualifications.

What will your day look like:

• Proactive Case Management: Take charge of your caseload and ensure we consistently meet Service Level Agreements (SLAs).
• Customer Interactions: Handle interactions with clients and direct customers with professionalism and a touch of TCF (Treating Customers Fairly).
• Third-Party Management: Manage suppliers effectively, driving cases to settlement while balancing service, cost, and time.
• Craftsmanship: Deliver top-notch work following internal processes and guidelines.
• Compliance: Adhere to governance, stick to the rules, and keep data secure.
• Self-Development: Embrace feedback, learn, and grow with PDRs and learning courses.
• Team Player: Bring positive vibes, great teamwork, and contribute to a culture that feels like home.

Knowledge and Abilities:

How We Measure Success:

• SLA Performance: You'll ace it.
• Phone Audit: Your phone skills? A+.
• Lifecycle Metrics: You'll own them.
• Audit Compliance: No breaches here.
• PDR Forms: Completed and shining.
• Team Performance: You're the MVP.

What We're Looking For:

• Relevant Property Claims Experience
• Good Customer Service Skills
• Time Management Wizardry
• Interpersonal Charm

Ready to Advance Your Career?

At Davies, we're committed to your growth. With us, you'll have the opportunity to:

• Develop Your Skills: Access continuous learning opportunities and earn professional qualifications.
• Climb the Career Ladder: We prioritize internal promotions and provide clear pathways for career advancement.
• Expand Your Horizons: Take on new challenges and responsibilities that will help you grow both personally and professionally.
• If you're passionate about making a difference and ready to take your career to the next level, apply now and let's create something extraordinary together!

Benefits

• Career & Purpose
• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• Environmental & Social
• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Financial Health
• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Mental, Physical & Emotional Wellbeing
• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan