Claims Broker - Superyachts

Howden Group Holdings; Southampton; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Howden Group Holdings seeks a Claims Broker to join the growing Superyacht Claims team and take ownership of complex yacht claims handling and client advocacy. You will support a global portfolio across Hull & Machinery, P&I and Crew Welfare, negotiating settlements with insurers and other stakeholders.

In this role you will collaborate with colleagues in Southampton, London and the Howden US team, maintain rigorous records, and provide market insight to improve outcomes and client satisfaction.

Qualifications

• Proven experience handling marine, yacht or complex liability claims.
• Experience negotiating claims with insurers and market participants.
• Strong claims advocacy and delivering positive client outcomes.
• Experience with market systems and claims handling processes.
• Ability to manage multiple claims simultaneously with attention to detail.
• Experience building relationships with clients, brokers, insurers, surveyors and legal professionals.

Responsibilities

• Handle and negotiate a broad range of yacht claims, including Hull & Machinery and P&I.
• Advocate on behalf of clients to achieve fair and timely claims outcomes.
• Negotiate settlements with insurers, lawyers, surveyors and other stakeholders.
• Support yacht owners and representatives throughout the claims lifecycle with expert guidance.
• Collaborate with colleagues in Southampton, London and internationally including the US team.
• Maintain accurate claims records and ensure adherence to market processes and systems.
• Analyse claim information and financial data to support reserve management and settlements.
• Build strong relationships with clients, insurers and industry professionals.
• Identify opportunities to improve outcomes, service delivery and client experience.

Skills

Marine claims

Yacht claims

Claims negotiation

Client advocacy

Insurance market knowledge

International claims

Claims systems

Market processes

Tools

Claims systems

Market processes

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

The Role

As a Claims Broker, you’ll join Howden’s growing Superyacht Claims team, supporting clients across a global portfolio of yacht‑related claims. You will take ownership of complex claims handling and client advocacy, ensuring the delivery of exceptional service while supporting the continued growth of the yacht business.

• Handle and negotiate a broad range of yacht claims, including Hull & Machinery, P&I and Crew Welfare matters
• Advocate on behalf of clients to achieve fair and timely claims outcomes
• Negotiate settlements with insurers, lawyers, surveyors and other key stakeholders
• Support yacht owners and their representatives throughout the claims lifecycle, providing expert guidance and market insight
• Collaborate closely with colleagues in Southampton, London and the wider international business, including the Howden US team
• Maintain accurate claims records and ensure adherence to market processes and systems
• Analyse claim information and financial data to support effective reserve management and settlement negotiations
• Build and maintain strong relationships with clients, insurers and industry professionals
• Identify opportunities to improve claims outcomes, service delivery and client experience across the portfolio

Who we're looking for

• Proven experience handling marine, yacht or complex liability claims within the insurance market
• Demonstrable experience negotiating claims with insurers and other market participants
• Strong understanding of claims advocacy and delivering positive client outcomes
• Experience working with market systems and claims handling processes
• Proven ability to manage multiple claims matters simultaneously while maintaining attention to detail
• Experience building relationships with clients, brokers, insurers, surveyors and legal professionals
• Exposure to international claims environments or global client portfolios would be advantageous

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments: We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Contract

Permanent

About Howden

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.