Claims Assurance & Capability Lead

Aviva; York; On-site; GBP 60,000 - 80,000; Full time

Job summary

Aviva is seeking a Claims Assurance & Capability Lead to oversee quality assurance and drive continuous improvement in their UK General Insurance Claims team. This role involves managing a team, conducting gap analyses, and leading innovative training designs. The ideal candidate will have a strong background in quality assurance and capability development within Financial Services, along with excellent communication and leadership skills.

Benefits

Bonus opportunity of 12% on annual salary.

Generous pension scheme with up to 14% contribution.

29 days holiday plus bank holidays.

Up to 40% discount on Aviva products.

Up to £1,200 of free Aviva shares per year.

Supportive policies including parental leave.

Flexible benefits including sustainability options.

Three paid volunteering days.

Wellbeing support and tools.

Qualifications

• Experience in quality assurance or capability role within Financial Services.
• Experience in developing and facilitating training is preferable.
• Independent and proactive worker.

Responsibilities

• Identify and remediate issues through quality assurance.
• Lead a team dedicated to driving continuous improvement.
• Conduct capability gap analyses and evolve training design.

Skills

Planning and organising skills

Excellent communication

Influencing and negotiation skills

Presentation skills

People management

Job description

Claims Assurance & Capability Lead – Salary circa £70,000 (DOE)

If you are someone who is passionate about driving continuous improvement and building workforce capability, and love identifying root causes and implementing solutions to prevent customer detriment, this role might be perfect for you! If you have people management, quality assurance, and/or capability experience within the Financial Services industry, we would love to hear from you!

A bit about the job:

As the Assurance and Capability Lead for UK GI (General Insurance) Claims at Aviva, you will play a pivotal role in identifying and remediating issues through quality assurance, conducting capability gap analyses, and evolving our Claims Academy design. You will lead a team dedicated to driving continuous improvement and ensuring robust reporting mechanisms. This role is essential in building the right capability for the future and delivering better outcomes for our customers.

Skills and experience we’re looking for:

• Experience working in a quality assurance or capability role within Financial Services.
• Planning and organising skills – an independent and proactive worker.
• Excellent communication, influencing, negotiation, and presentation skills - relationship and stakeholder management at all levels up to and including, Director.
• Experience in developing and facilitating training is preferable.
• People management - experience leading a team.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £70,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on your contributions.
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities, and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva, take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].