Claims Assistant

AXA UK; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company in London seeks a Claims Assistant to support the First Party Claims Team. The role offers excellent development opportunities within the London insurance market, involving various administrative tasks and the chance to work with experienced team members.

Qualifications

• Prior experience in London insurance or Lloyd's market advantageous.
• Ability to handle diverse tasks with minimal supervision.
• Quick learner with desire for self-improvement.

Responsibilities

• Provide support for all claims related administrative tasks.
• Ownership of assigned work with minimal supervision.
• Process claims payments and update claim files.

Skills

Organization

Communication

Independence

Teamwork

Self-motivation

Performance-driven

Education

Insurance qualifications or certificates

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Allied World we have over 1,400 talented and loyal employees working in 20 offices globally who service clients throughout the world. We are focused on providing superior customer service and creative risk solutions, building long-term, mutually beneficial relationships. Our employees share our passion for progress and success, and we are looking for talented committed people to join our team.

We are looking for an enthusiastic person to join our First Party Claims Team as a Claims Assistant or Senior Claims Assistant (depending on experience). The team are responsible for managing all claims emanating from our Construction, Property, Marine, Bespoke and run off Aviation and Political Risk/Credit books of business on both Syndicate and Company platforms.

The successful candidate’s primary responsibilities will be to support the team by undertaking all admin and support tasks carried out on a daily, weekly, monthly and Quarterly basis. This is a great opportunity for someone to enter the London insurance market or indeed to progress their career within it. There will also be the opportunity to work with and be mentored by senior members of the team through learning and development opportunities.

Main Duties and Responsibilities:

• Provide support to and assist the team with all claims related administrative tasks as directed.
• Ownership of all assigned work, tasks and projects under minimal supervision.
• Always deliver a high-quality standard of work including the meeting time frames / deadlines or Service levels with all tasks / work assigned.
• Claim set-up, data entry, file update and diary management tasks / duties in various claim systems.
• Process claims payments and update claim files as instructed.
• Assist with processing transactional claims.
• Monitoring various centralized claim mailboxes.
• Assist with and support claim analysts / claims management with specific tasks or accounts, lines of business support as required / instructed.
• Carry out / oversee reviews such as aged file and static claims as required.
• Carry out work on claims bordereau where required.
• Produce and circulate regular or one-off claims data / MI reports as requested or required.
• Assist with internal and external audits as required.
• Engagement with other departments as required including underwriting and finance.
• Other claims operational and claim specific related tasks, duties and project work can be expected.

Person Specification:

• Prior experience within the London insurance / Lloyds market in an operational or administration role an advantage.
• Good working knowledge of Microsoft applications including Word, Excel, Outlook.
• Ability to handle a diverse range of tasks and responsibilities with meeting deadlines under minimal supervision.
• Be able to work independently and in a team environment.
• Self-motivated and performance driven to meet all the role and team needs / requirements.
• Strong communication - including excellent oral and written skills.
• Ability to engage with stake holders, other departments, brokers and insured as required.
• Outstanding organizational skills and the ability to work on multiple tasks concurrently.
• A quick learner with the desire for continuous self-improvement and development.
• Willingness to undertake Insurance qualifications / certificates or already progressing towards.