Claims Assessor

JR United Kingdom; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A rapidly scaling, SRA-regulated law firm is hiring Claims Assessment Analysts to support their new Bank Fraud Division. This role involves assessing eligibility for claims, handling client inquiries, and preparing cases for legal team review. Applicants should possess empathy, strong communication skills, and experience in complaint handling or triage, making a significant impact in consumer justice.

Qualifications

• Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.).
• Clear, empathetic communication style.
• Confidence with documentation and digital systems (CRMs, trackers).

Responsibilities

• Handle inbound client enquiries by phone and email.
• Interview claimants and assess the basic merits of the case.
• Prepare concise case summaries for legal progression.

Skills

Empathetic communication

Complaint-handling

Digital systems proficiency

Job description

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? Now Hiring: Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud

? Location: Manchester or London (on-site, 5 days/week) ? Start Date: ASAP (Monday preferred) ? Positions Available: 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

? The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.

? Key Responsibilities:

• Handle inbound client enquiries by phone and email
• Interview claimants and assess the basic merits of the case
• Use structured questions to determine claim viability
• Collect and organise supporting documentation (e.g. bank statements, credit agreements)
• Prepare concise case summaries for legal progression
• Maintain accurate CRM records
• Flag complex or vulnerable cases to senior colleagues

? What We're Looking For:

• Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
• Clear, empathetic communication style
• Confidence with documentation and digital systems (CRMs, trackers)
• An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
• No legal qualification required — just great judgment and structure
• Help launch a new department with huge growth potential
• Join a collaborative, values-driven team
• Permanent roles with full training provided
• Play a vital role in driving consumer justice through ethical claims handling