Claims Assessor

Royal London Group; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm is seeking a Claims Assessor who will manage claims with a focus on customer service and effective resolution. The ideal candidate has essential experience in handling Income Protection claims and excellent communication skills. This role offers a hybrid working model, competitive benefits, and a commitment to diversity and inclusion in the workplace.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer pension matching

Private medical insurance

Qualifications

• Current Claims Authority Limit for various Individual Protection Products.
• Essential experience in Income Protection claims.
• Excellent communication skills with empathy for customers.

Responsibilities

• Assess claims and ensure effective payment fulfillment.
• Evaluate each claim independently based on merits.
• Keep customers updated during the claims process.
• Request necessary medical evidence for decisions.
• Manage customer claims from start to finish.

Skills

Claims Authority Limit across Individual Protection Products

Experience in Income Protection claims

Understanding of intermediary market

Excellent written and verbal communication

Proactive and curious mindset

Ability to build relationships through phone communication

Team-oriented attitude

Job description

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Contract Type: Permanent - 37.5 hours per week

Location: Edinburgh or Remote

Working style: Hybrid 50% home/office based or home based

We are excited to announce an opportunity to join our team as a Claims Assessor to enhance our customer service and ensure quick and sensitive resolution of claims. If you have strong, proven experience in handling Income Protection claims, we’d love to hear from you.

About the role

• Assess claims and seek ways to pay them effectively to fulfill our customer commitment.
• Evaluate each claim independently, considering them on their own merits in line with our standards.
• Keep the customer updated throughout the claims process via their preferred communication method.
• Request only the necessary medical evidence to make effective decisions.
• Manage a customer claim from start to finish, providing friendly and efficient service.
• Coordinate with re-insurers on assessment decisions while maintaining professional relationships.

About you

• Current Claims Authority Limit across various Individual Protection Products, including Death, Critical Illness, Total & Permanent Disability, and Income Protection.
• Experience in Income Protection claims is essential due to current team demand.
• Understanding of the intermediary market and customer relationships.
• Excellent written and verbal communication skills, with empathy for customers.
• Proactive and curious mindset, capable of identifying and addressing inefficiencies.
• Ability to build relationships with customers primarily through phone communication.
• Team-oriented with respectful attitude towards colleagues.

About Royal London

We’re the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services.

Our People Promise emphasizes an inclusive, responsible, enjoyable, and fulfilling workplace, supported by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.

We offer great benefits such as 28 days annual leave plus bank holidays, up to 14% employer pension matching, and private medical insurance. See all our benefits here - Our Benefits.

Inclusion, diversity, and belonging

We’re an inclusive employer that values diverse backgrounds and cultures, which enrich our skills and perspectives, recognized and respected regardless of background.