Claims Assessor

JR United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A rapidly growing law firm in the UK is hiring Claims Assessment Analysts to join their new Bank Fraud Division. In this critical role, you will be the first point of contact for individuals affected by financial wrongdoing, conducting assessments and preparing claims for legal review. Join a collaborative team dedicated to driving consumer justice in an environment that emphasizes ethical claims handling.

Benefits

Full training provided

Permanent roles available

Opportunity to help launch a new department

Qualifications

• Experience in high-volume complaint-handling or triage.
• Understanding of Consumer Duty or FCA regulations is a plus.
• No legal qualification required.

Responsibilities

• Handle inbound client enquiries by phone and email.
• Interview claimants and assess the basic merits of the case.
• Prepare concise case summaries for legal progression.

Skills

Complaint-handling

Empathetic communication

Confidence with documentation

Tools

CRM systems

Job description

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? Now Hiring: Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud

? Location: Manchester or London (on-site, 5 days/week) ? Start Date: ASAP ? Positions Available: 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

? The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.

? Key Responsibilities:

• Handle inbound client enquiries by phone and email
• Interview claimants and assess the basic merits of the case
• Use structured questions to determine claim viability
• Collect and organise supporting documentation (e.g. bank statements, credit agreements)
• Prepare concise case summaries for legal progression
• Maintain accurate CRM records
• Flag complex or vulnerable cases to senior colleagues

? What We're Looking For:

• Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
• Clear, empathetic communication style
• Confidence with documentation and digital systems (CRMs, trackers)
• An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
• No legal qualification required — just great judgment and structure
• Help launch a new department with huge growth potential
• Join a collaborative, values-driven team
• Permanent roles with full training provided
• Play a vital role in driving consumer justice through ethical claims handling