Claims Assessor

Royal London Group; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading mutual life company as a Claims Assessor. The role involves assessing claims effectively while maintaining customer communication and relationships. You will ensure a proactive and empathetic service, working within a supportive team environment, contributing to a fulfilling customer experience.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Claims Authority Limit across Individual Protection Products
• Understanding of the intermediary market

Responsibilities

• Assess claims to ensure effective resolution.
• Keep customers informed throughout the claims process.
• Request necessary medical evidence for decisions.

Skills

Communication skills

Empathy

Teamwork

Proactivity

Curiosity

Job description

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Contract Type: Permanent - 37.5 hours per week

Location: Edinburgh or Remote

Working style: Hybrid 50% home/office based or home based

Closing date: 30th June 2025

We are excited to announce an opportunity to join our team as a Claims Assessor to enhance our customer service and ensure quick and sensitive resolution of claims.

About the role

• Assess claims and look for ways to pay them as effectively as possible to fulfill our customer commitment.
• View each claim with an independent mind and consider them on their own merits in line with our philosophy and standards.
• Keep the customer updated at all stages of the claims process using their preferred communication method.
• Request the minimum amount of medical evidence required to make an effective decision.
• Own a customer claim from start to finish, ensuring a friendly and efficient service.
• Liaise and obtain agreement from re-assurers on assessment decisions, while maintaining a good professional relationship.

About you

• Current Claims Authority Limit across a range of Individual Protection Products, including Death, CI, TI, and IP.
• Understanding of the intermediary market and the demands/relationships with customers.
• Excellent communication skills, both written and verbal, with the ability to empathize with customers.
• Proactive and curious attitude, with the ability to identify and address inefficiencies.
• Ability to build relationships with our customers through predominantly phone-based communication
• Ability to work well as part of a team and treat team members with respect.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.