Claims Assessor

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing law firm is seeking Claims Assessment Analysts for their new Bank Fraud Division. The ideal candidate will assess client claims regarding bank fraud, communicate with claimants empathetically, and document cases for legal teams. This position offers a chance to drive consumer justice in a collaborative environment.

Qualifications

• Experience in high-volume complaint-handling.
• Empathetic communication style.
• Confidence with documentation and digital systems.

Responsibilities

• Handle inbound client inquiries by phone and email.
• Assess eligibility and determine claim viability.
• Collect and organize supporting documentation.

Skills

Complaint-handling

Communication

Organization

Tools

CRM systems

Job description

Social network you want to login/join with:

? Now Hiring: Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud

? Location: Manchester or London (on-site, 5 days/week) ? Start Date: ASAP ? Positions Available: 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

? The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.

? Key Responsibilities:

• Handle inbound client enquiries by phone and email
• Interview claimants and assess the basic merits of the case
• Use structured questions to determine claim viability
• Collect and organise supporting documentation (e.g. bank statements, credit agreements)
• Prepare concise case summaries for legal progression
• Maintain accurate CRM records
• Flag complex or vulnerable cases to senior colleagues

? What We're Looking For:

• Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
• Clear, empathetic communication style
• Confidence with documentation and digital systems (CRMs, trackers)
• An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
• No legal qualification required — just great judgment and structure
• Help launch a new department with huge growth potential
• Join a collaborative, values-driven team
• Permanent roles with full training provided
• Play a vital role in driving consumer justice through ethical claims handling