Claims Assessor

JR United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK law firm is seeking Claims Assessors to join its new Bank Fraud Division. This role involves handling client enquiries and assessing claims related to financial mis-selling and fraud. Ideal candidates will possess strong communication skills and experience in complaint-handling, contributing to a vital new department dedicated to consumer justice.

Benefits

Full training provided

Collaborative, values-driven team environment

Permanent roles available

Qualifications

• Experience in high-volume complaint-handling or triage.
• Confidence with documentation and digital systems.
• No legal qualification required.

Responsibilities

• Handle inbound client enquiries by phone and email.
• Interview claimants and assess the basic merits of the case.
• Prepare concise case summaries for legal progression.

Skills

Complaint-handling

Empathy

Communication

Judgment

Digital literacy

Job description

Social network you want to login/join with:

Claims Assessor, Bolton, Greater Manchester

Client: Bruin

Location:

Bolton, Greater Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Now Hiring: Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud

Location: Manchester or London (on-site, 5 days/week)

Start Date: ASAP (Monday preferred)

Positions Available: 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.

Key Responsibilities:

• Handle inbound client enquiries by phone and email
• Interview claimants and assess the basic merits of the case
• Use structured questions to determine claim viability
• Collect and organise supporting documentation (e.g., bank statements, credit agreements)
• Prepare concise case summaries for legal progression
• Maintain accurate CRM records
• Flag complex or vulnerable cases to senior colleagues

What We're Looking For:

• Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
• Clear, empathetic communication style
• Confidence with documentation and digital systems (CRMs, trackers)
• An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
• No legal qualification required — just great judgment and structure
• Help launch a new department with huge growth potential
• Join a collaborative, values-driven team
• Permanent roles with full training provided
• Play a vital role in driving consumer justice through ethical claims handling