Claims Assessor

JR United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm in the UK is actively hiring Claims Assessment Analysts for its new Bank Fraud Division. Successful candidates will handle complaints related to bank fraud and mis-selling, ensuring ethical claims handling while working collaboratively within a values-driven team. With full training provided, this role offers a significant opportunity to contribute to consumer justice and be part of a rapidly growing department.

Benefits

Full training provided

Collaborative team environment

Opportunity for growth

Qualifications

• Experience in complaint-handling or triage essential.
• Clear and empathetic communication style is necessary.
• No legal qualification required but good judgment is crucial.

Responsibilities

• Handle inbound client enquiries by phone and email.
• Interview claimants and assess case merits.
• Prepare case summaries for legal progression.

Skills

Empathy

Communication

Judgment

Attention to Detail

Tools

CRM Systems

Digital Documentation Tools

Job description

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? Now Hiring: Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud

? Location: Manchester or London (on-site, 5 days/week) ? Start Date: ASAP ? Positions Available: 3–4

We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.

? The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.

? Key Responsibilities:

• Handle inbound client enquiries by phone and email
• Interview claimants and assess the basic merits of the case
• Use structured questions to determine claim viability
• Collect and organise supporting documentation (e.g. bank statements, credit agreements)
• Prepare concise case summaries for legal progression
• Maintain accurate CRM records
• Flag complex or vulnerable cases to senior colleagues

? What We're Looking For:

• Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
• Clear, empathetic communication style
• Confidence with documentation and digital systems (CRMs, trackers)
• An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
• No legal qualification required — just great judgment and structure
• Help launch a new department with huge growth potential
• Join a collaborative, values-driven team
• Permanent roles with full training provided
• Play a vital role in driving consumer justice through ethical claims handling