Claims and Reinsurance Service Consultant

Claims and Reinsurance Service Consultant - Salary circa £30,000

Are you someone who loves to review and analyse claims data to lead to long-term quality and improvements? Then this could be the role for you!

A bit about the job

In this role, you'll play a crucial part in managing and controlling non-conventional claims processes across our Commercial Lines classes. You'll collaborate with both internal and external stakeholders across all areas of our business. You can use your extensive knowledge to develop and refine procedures that support our growth. You'll actively seek opportunities to enhance efficiency and simplify customer and administrative processes. You'll have the chance to guide and mentor others, boosting both individual and team performance. The role supports the management of claims floats by reconciling TPA data, facilitating reimbursements, and ensuring accurate financial bookings. You'll also maintain case estimates and issue claims summaries and bordereaux to recover fronted excesses, VAT, and reinsurance claims.

Skills and experience we're looking for:

• Experience and working knowledge of the general insurance market and a good working knowledge of professional standards and codes.
• Have an understanding of the London Market and various types of insurance.
• Knowledge of external environment and external developments with respect to business unit.
• Detailed knowledge of a specific process or product area and ability to translate knowledge and experience into recommendations to add value to the business.
• Excellent customer engagement skills.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £30,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com.