Claims Analyst

Marsh & McLennan Companies, Inc.; Bristol; Hybrid; GBP 25,000 - 37,000; Full time

Job summary

Join a leading consulting team as a Claims Analyst in Bristol. This hybrid role focuses on providing exceptional service to clients and beneficiaries during sensitive times, managing claims processing in a master trust environment. Bring your expertise in customer service and join a supportive and diverse workplace that fosters professional growth.

Qualifications

• Knowledge of master trusts/corporate trusts preferred.
• Proven track record in customer service delivery.
• Strong verbal communication skills.

Responsibilities

• Onboard clients to the master trust and ensure timely processing.
• Gather information about beneficiaries for advising trustees on death benefits.
• Handle client queries in line with service level agreements.

Skills

Customer Service

Communication

Organizational Skills

Job description

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Claims Analyst
Mercer

Description:

We are seeking a talented individual to join our Consulting Delivery team in Bristol at MercerMarsh Benefits. This is a hybrid role requiring at least three days a week in the office.

The role: Claims Analyst.

This is a challenging and rewarding role with varied responsibilities. The focus is on providing first-class service to beneficiaries and clients going through bereavement, supporting claims processing within a master trust setting.

You will be responsible for onboarding clients to the master trust, ensuring processing is timely, and providing excellent customer service to clients and consultants.

The key part of this role is gathering information about potential beneficiaries to advise trustees on the payment of death benefits. This involves written and verbal communication, with full training provided on handling difficult conversations empathetically.

We will count on you to:

• Adhere to MercerMarsh Benefits processes and maintain accurate records to meet targets.
• Take ownership of tasks and proactively manage workload for timely delivery.
• Partner with internal and external stakeholders to deliver excellent service.
• Handle client and member queries (verbal and written) in line with service level agreements, ensuring quality through a right-first-time approach.

What you need to have:

• Knowledge and experience of master trusts/corporate trusts.
• Proven track record of delivering first-rate customer service.
• Understanding of group risk/trust benefits.
• Strong organizational skills to manage a diverse client and stakeholder portfolio.
• Excellent verbal communication skills, with experience in call handling.

What makes you stand out:

• Ability to work within an established, high-performing team.
• Great timekeeping skills and a strong work ethic.
• Experience managing client relationships to support retention and growth.

Why join our team:

• We support your professional development through interesting work and supportive leadership.
• We foster a vibrant, inclusive culture where you can collaborate with talented colleagues to create impactful solutions.
• Our scale offers diverse career opportunities, benefits, and rewards to support your well-being.

#hybrid

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients achieve their investment goals, shape future work, and improve health and retirement outcomes. Marsh McLennan advises clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and over 90,000 colleagues, Marsh McLennan helps build confidence to thrive through diverse perspectives. For more information, visit Mercer or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain top talent, respecting diversity across age, background, disability, ethnicity, family duties, gender, nationality, social status, political views, race, religion, sexual orientation, and other protected characteristics. We provide reasonable adjustments for candidates with disabilities. If needed, contact us at [e-mail].

We support hybrid work, combining remote work with in-office collaboration, connection, and professional development. All colleagues are expected to work onsite or remotely at least three days a week, with a designated "anchor day" for in-person team meetings.