Claims Advocate - Crisis Management

Aon PLC.; Chelmsford; On-site; GBP 70,000 - 90,000; Full time

Job summary

Aon is seeking an experienced Claims Advocate (London Market focused) to manage a portfolio of high-value claims from inception to resolution, providing first-class client advocacy and expert risk handling from either London or Chelmsford offices.

You will mentor colleagues, stay ahead of industry trends, and collaborate with clients, carriers and brokers to secure optimal settlement outcomes. This role demands strong communication, negotiation, and organisational skills.

Qualifications

• Minimum 5 years London Market claims handling experience ideally gained from a reputable insurance, broking, adjusting or legal organisation.
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of crisis management products, insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred.

Responsibilities

• Managing a portfolio of high-value claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Provide mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team.
• Staying abreast of industry trends, regulation, and best practice to enhance Aon's claims handling capabilities and risk mitigation.

Skills

Claims handling

Client communication

Negotiation

Interpersonal skills

Crisis management

Organization

Education

ACII/ACILA

Job description

Are you an experienced Claims Advocate (London Market focused) who is ready to take the next step in your career utilizing your experience in either or all of the following : Product Recall and / or Political Violence and / or Political Risks. Are you able to provide first class client advocacy ultimately securing the best possible claims outcomes? If so, then we'd love to hear from you in connection with this exciting role which can be based from London or Chelmsford Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As a key member of our dynamic organisation, you will be responsible for managing a portfolio of high-profile clients and navigating complex claims with precision and expertise. Your responsibilities will include:

• Managing a portfolio of high-value claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Provide mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team.
• Staying abreast of industry trends, regulation, and best practice to enhance Aon's claims handling capabilities and risk mitigation.

Skills and experience that will lead to success

• Minimum 5 years London Market claims handling experience ideally gained from a reputable insurance, broking, adjusting or legal organisation
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of crisis management products, insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred.