Claims Advocate – 28534

The Emerald Group; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Claims Advocate to enhance their claims service strategy and deliver exceptional customer experiences. This role involves managing key client accounts, developing strategies that align with company operations, and representing claims in various meetings. The ideal candidate will have a strong technical background in Lloyd's products and a proven track record in claims management. Join a dynamic team dedicated to providing tailored solutions and driving growth in a competitive market.

Qualifications

• Proven track record in delivering claims solutions for complex clients.
• Strong technical expertise in Lloyd’s products is essential.

Responsibilities

• Develop claims service strategy and propositions for customer needs.
• Monitor service performance and liaise with Underwriters for growth.

Skills

Claims Management

Customer Service Strategy

Risk Mitigation

Technical Claims Expertise

Client Account Management

Job description

The Company are currently looking for a Claims Advocate to join their team and build upon your claims experience.

• Location: London
• Category: Claims
• Type: Permanent

Key Duties (Including but not limited to):

• Helping to develop a claims service strategy and claims propositions that give the customer exactly what they need.
• Contributes to the Lloyd’s Broker strategy to support Company operations and growth targets.
• Representing Claim in internal and external customer meetings.
• Monitor service performance; liaise with Underwriters on building opportunities to grow their influence on the renewal and new business processes. Work with Claim teams and Risk Control to provide information on claims activity and trends ensuring a market differentiating customer experience.
• Experience managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures as required.
• A market recognised track record of delivering claims solutions to complex clients is essential to this role.
• Strong technical claims expertise in relevant Lloyd’s products is a must.
• Experience of external presentations and pitches.