Claims Advisor - Outbound (Third Party Support) - Hybrid Role

TN United Kingdom; Leicester; Hybrid; GBP 26,000; Full time

Job summary

In dieser spannenden Rolle als Claims Advisor - Outbound werden Sie Teil eines dynamischen Teams, das sich darauf konzentriert, Dritten bei der Schadensregulierung zu helfen. Sie sind verantwortlich für die Bearbeitung von Anrufen, die Bereitstellung von Fahrzeugreparaturlösungen und die Unterstützung von Kunden, die in einen Unfall verwickelt sind. In einem flexiblen und hybriden Arbeitsumfeld erwartet Sie eine Kultur, die Wert auf die Entwicklung Ihrer Fähigkeiten legt und Ihnen die Möglichkeit bietet, Ihre Ideen einzubringen. Ein wettbewerbsfähiges Vergütungspaket und zahlreiche Vorteile erwarten Sie, während Sie an einem aufregenden Kapitel in der Versicherungsbranche teilnehmen.

Benefits

Flexible Arbeitszeiten

Wettbewerbsfähiges Bonussystem

Gesundheitsförderungsprogramme

Finanzielle Unterstützung

Mentale Gesundheitsprogramme

25 Tage Urlaub + Feiertage

Zugang zu privater Gesundheitsversorgung

Rabatte bei Einzelhändlern

Soziale Veranstaltungen

Möglichkeiten zur beruflichen Weiterbildung

Qualifications

• Exzellente Kommunikations- und Einflussfähigkeiten sind erforderlich.
• Nachweisliche Erfolge bei der Zielverwirklichung und Teamentwicklung.

Responsibilities

• Verantwortlich für die Bearbeitung von Anrufen von Dritten und Bereitstellung professioneller Unterstützung.
• Aufbau vertrauensvoller Beziehungen zu Dritten und Gewährleistung einer positiven Schadensabwicklung.

Skills

Kommunikationsfähigkeiten

Einflussnahme

Selbstmotivation

Resilienz

Initiative

Zielverwirklichung

Job description

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Claims Advisor - Outbound (Third Party Support) - Hybrid Role, Leicester

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Client:

Hastings Direct

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

250f8921f102

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Claims Advisor - Outbound (Third Party Support)

Salary - £25,200

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you!

The Role

We don’t just support our customers when they need us, we also provide support to the effected third party when the accident is not their fault.

This is where you come in as an interventions agent, providing vehicle repair solutions and hire cars.

As a Intervention Capture Advisor you’ll make contact with the third party and discuss their options by making the initial arrangements if they proceed with our services. Our aim is to get them back on the road as quickly as possible.

Responsible for servicing inbound and outbound phone calls from Third Party customers and provide a professional service

Identify the right commercial approach to the services we offer Third Party customers to reduce the hire and repair spend across the Claims teams

Building trusting relationships with Third Party customers and give them the best start to their claims journey with Hastings

Demonstrate excellent communication and interpersonal skills with internal and external stakeholders

Responsible for meeting monthly targets by ensuring delivery of own performance against agreed objectives

Ensure all costs are kept to a minimum

To be aware of potential fraudulent claims and escalating in line with company procedures

Skills we would love you to have

Excellent communication and influencing skills

Self-motivated and enthusiastic

The ability to objection handle and demonstrate resilience

Confident in presenting complex information in a clear and concise manner

Proactive and takes initiative to make decisions

Committed to self-development and development of team members

A proven track record of meeting and exceeding targets

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Flexible Working –We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs,

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated - fairly, respectfully and with their best interests at heart .

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.