Claims Advisor (Maternity Contract)

Focus Resourcing; Langstone; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a Claims Adviser for a 12-month maternity contract in Langstone, UK. The role involves investigating claims, negotiating settlements, and providing excellent customer service. Ideal candidates should have experience in insurance claims and strong communication skills. Salary is £27,000, with various employee benefits including holidays and training opportunities.

Benefits

24 days holiday per year

Birthday day off

Company pension scheme

Excellent Health & Wellbeing programs

Training, Career & Personal Development

Employee Assistance Program

Perk Box with discounts and perks

Qualifications

• Experience in pet insurance, motor, or personal accident claims preferred.
• Customer-focused with a positive mindset and drive to succeed.
• Experience in a high-volume customer service environment.

Responsibilities

• Investigate and gather evidence to assess claims.
• Negotiate settlements empathetically with claimants.
• Liaise with insurers, clients, and third parties.

Skills

Excellent communication skills

Strong investigative abilities

Ability to negotiate with third parties

Proactive, problem-solving approach

Ability to interpret and communicate terms

Job description

Our highly successful client near Cosham is recruiting for a Claims Adviser to join them on a maternity contract basis for an initial period of 12 months.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have:

• Experience in pet insurance; or travel, motor, or personal accident claims or similar products would beneficial.
• We are seeking an experienced, professional, and diligent customer focused professional.
• Understanding of dealing empathetically with customers.
• Positive, diligent, and determined mindset with a drive to succeed and develop.
• Experience within a high-volume, results-focused customer service environment.
• Experience operating within a regulated industry.

What you'll be doing:

Investigations and gathering evidence to assess claims and determine liability.
Negotiating settlements and empathetise when dealing with claimants.
Making recommendations to insurers & liaising with claimants, clients, and third parties.
Adhere to SLAs and support in data analysis and reporting.
Maintaining positive internal and external relationships.

Skills Required:

Excellent communication skills.
Ability to interpret and communicate terms and conditions
Ability to deliver outcomes to consumers in a constructive way
Strong investigative abilities
Objective decision making
Ability to negotiate with third parties
A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

Salary will be 27,000.
24 days holiday per year (increasing with service).
Birthday day off.
Company pension scheme.
Excellent Health & Wellbeing programs for all employees.
Training, Career & Personal Development.
State of the Art Offices.
Employee Assistance Program.
Perk Box with access to lots of discounts and perks.
This role will be based at our clients' state of the art offices 5 days per week.