Claims Advisor -Cytech Qualified (Yellow Jersey - Redhill)

The Plan Group; Redhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate bike mechanic to join their friendly team as a Claims Advisor. This role combines hands-on bike work with customer service, allowing you to make a real impact in helping customers navigate their claims. You'll enjoy a supportive environment with opportunities for professional development and training. If you're enthusiastic about cycling and have the skills to communicate effectively, this position offers a unique blend of practical work and customer interaction, making it a perfect fit for those who thrive in a dynamic setting.

Benefits

3x Salary Life Assurance

Cycle to Work Scheme

Employee Assistance Programme

Pension

Eye Tests

Dental Check-ups

Season Ticket Loans

Enhanced Maternity/Paternity

Qualifications

• Cytech qualification is required for this role.
• Strong communication skills and a proactive attitude are essential.

Responsibilities

• Guide customers through the bike claims process with empathy.
• Perform in-house servicing and inspections of bikes.
• Manage customer records and claims data efficiently.

Skills

Effective communication

Organisational skills

Passion for cycling

Professionalism

Education

Cytech qualification

Tools

MS Office

Job description

The Plan Group Ltd is a family-owned, independent insurance intermediary delivering high-quality cover from market-leading insurers in niche commercial and personal lines insurance. We are listed among the UK's top 50 brokers, employ around 100 staff, and generate over £30m in Gross Written Premium. Our business is built on long-term relationships with staff, customers, and insurers. We pride ourselves on product and IT innovations that drive growth.

Are you a bike mechanic who’s great with people?

Would you like to combine your hands-on skills with a role where you can make a real impact for customers every day? If you’re passionate about bikes, thrive in a fast-paced environment, and enjoy helping others, this could be your perfect role.

What we're looking for:

We’re seeking a Cytech-qualified Claims Advisor to join our friendly, growing team. This role involves more than just office work—you’ll be inspecting and rebuilding bikes as part of the claims process, while also guiding customers through what can be a challenging time with empathy and care. We consider both full-time and part-time applications.

Ideal candidate qualities include:

• Genuine love of bikes and workshop experience (Cytech qualifications required)
• Strong communication skills—whether speaking to fellow cyclists or someone experiencing their first crash
• A calm, proactive attitude under pressure
• Solid admin and computer skills, including MS Office
• Empathy, initiative, and pride in your work

What you will be doing:

You will be the expert for bike-related claims, helping people get back on two wheels smoothly and quickly. Your daily tasks include:

• Communicating with customers via phone, email, and our online portal to guide them through their claim
• Performing in-house servicing and inspections, especially carbon frame assessments
• Providing bike maintenance services at select events each year
• Managing internal systems, customer records, and claims data
• Overseeing sales orders, shipments, salvage sales, and recoveries
• Monitoring for potential fraud and flagging issues when necessary
• Ensuring excellent customer experiences from start to finish
• Contributing to a growing, passionate team
• Working in a supportive environment where your ideas are valued
• Gaining hands-on experience in a unique mix of customer service and practical bike work
• Opportunities for fully funded training and skill development
• Cycle-friendly office amenities, including serviced showers
• Discounted bike servicing, workshop access, bikes, parts, and clothing

Benefits include:

Real career progression, outstanding training, and mentoring from our dedicated in-house team.

We value teamwork and look for individuals who enjoy being part of a group and making their mark.

If you’re interested in joining our supportive and sociable team, please get in touch today!

Skills for the job:

• Effective communication
• Organisational skills
• Passion for cycling
• Professionalism

Qualifications:

Cytech qualification is required. Additional benefits include:

• 3x Salary Life Assurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Pension
• Eye Tests
• Dental Check-ups
• Season Ticket Loans
• Enhanced Maternity/Paternity (after 2 years of service)