Claims Advisor

Suncorp Group; North East; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Suncorp Group recherche un professionnel du service client pour gérer des réclamations dans l'équipe de dommages de la compensation des travailleurs. Ce poste de 12 mois, basé à Newcastle, propose un environnement de travail hybride et offre la possibilité de faire une différence significative dans la vie des travailleurs blessés.

Benefits

Réductions et récompenses pour les employés

Soutien aux études

Congé parental

Initiatives de bien-être

Qualifications

• Expérience en gestion des réclamations de travailleurs ou de blessures personnelles est appréciée.
• Capacité à établir un rapport avec les clients et partenaires clés.
• Compétences exceptionnelles d'écoute et de communication.

Responsibilities

• Gérer un portefeuille de réclamations de blessures personnelles.
• Examiner et évaluer les réclamations de manière précise.
• Assurer une communication claire et concise avec toutes les parties prenantes.

Skills

Communication

Analyse

Service Client

Job description

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Suncorp Group currently have a vacancy available for a customer service focused professional to manage a portfolio of claims in the Workers Compensation Claims team. These are important roles within the business where you can positively impact quality of life for people who have suffered personal injuries at work.

This is a 12-month contract role based in Newcastle, with a hybrid work environment.

What you’ll do

• Manage a portfolio of Personal Injury Claims for Small, Medium and Large employers in NSW
• Accurately review and assess claims on behalf of iCare ensuring injured workers received their correct entitlements
• Clear and concise communication with all stakeholders
• Manage workflow to ensure that all activities are completed within applicable timeframes
• Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management
• Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing

What you’ll bring

• Strong team player with a proven track record of providing excellent customer service
• Exceptional listening and communication skills in a high-volume work environment
• Strong analytical or Quality Assurance focus
• Ability to demonstrate compassion and empathy for the customer
• Proven ability to build rapport with customers and key partners
• Ability to interpret complex information and respond by developing appropriate actions
• High standard of written and verbal communication skills
• Experience managing Workers Compensation or Personal Injury claims would be highly regarded
• Allied Health experience would be highly regarded

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 05/07/2025 by TN United Kingdom