Claims Administrator Secretary

Adjusting Appointments Limited; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced Property Claims Administrator to join their International Claims team. This role offers the flexibility of remote or hybrid working, allowing you to balance your professional and personal life effectively. You will be responsible for providing comprehensive administrative support to a Senior Adjuster, managing claims efficiently, and ensuring timely resolutions. With a focus on relationship management and customer service, this position is ideal for someone organized and capable of thriving in a fast-paced environment. Join a dynamic team where your contributions will make a significant impact!

Benefits

25 days of holiday plus bank holidays

Healthcare scheme

Pension scheme with 8% employer contribution

Life assurance

Health insurance

Qualifications

• Experience in insurance claims is essential.
• Ability to manage workload independently and exceed targets.

Responsibilities

• Support the team by managing administrative tasks for international claims.
• Oversee Adjuster caseloads and ensure excellent customer service.

Skills

Insurance Claims Experience

Typing Complex Reports

Organizational Skills

Interpersonal Communication

Relationship Management

Ability to Work Under Pressure

Microsoft Word

Microsoft Excel

Job description

An experienced Property Claims Administrator is required by a renowned Global Loss Adjusters firm to join their International Claims team. You will provide full administration and secretarial support to a Senior Adjuster and the team.

This role offers remote working with occasional attendance at the Head Office in London. Alternatively, it can be offered on a hybrid basis for those who prefer to work partly from an office based in central London.

Key Responsibilities

• Reporting to the Senior Claims Coordinator and Senior Adjuster, you will support the team by managing administrative tasks, helping to improve efficiency and productivity in handling international claims, including Commercial Property and Liability.
• Manage new claims, including receiving instructions, issuing acknowledgements, setting up files, and conducting risk screening and triaging.
• Assist with the entire lifecycle of claims files, supporting diary management and proactive claim handling to ensure timely resolution.
• Oversee Adjuster caseloads as needed, liaising with insured parties, insurers, brokers, and other stakeholders to ensure excellent customer service and act as a point of contact.
• Support the production and typing of technical reports via dictation within agreed timelines, ensuring compliance with time reporting and billing, and issuing invoices.

About You

• Previous or current experience in insurance claims is essential.
• Experience in typing complex reports via dictation is essential.
• Organized with the ability to manage workload independently.
• Excellent interpersonal, verbal, and written communication skills.
• Strong relationship management skills, capable of establishing good working relationships with team members, colleagues, and third parties.
• Ability to thrive in a high-pressure, busy environment.
• Good working knowledge of Word, Excel, and familiarity with various systems.
• Able to exceed targets and meet deadlines.

Salary and Benefits

• Competitive annual basic salary.
• Working hours: Monday to Friday, 9:00 am - 5:00 pm.
• 25 days of holiday per annum plus bank holidays.
• Healthcare scheme.
• Pension scheme: 8% employer contribution, 2% employee contribution.
• Life assurance.
• Health insurance.