Claims Administrator (Hybrid; m/f/x/d; 80-100%)

Crossell; Folkestone; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Claims Administrator in Folkestone, supporting claims management and providing exceptional customer service. This hybrid role offers an opportunity to be part of a diverse team while striving for excellence in claims services. Ideal for someone eager to learn in the insurance industry.

Benefits

Free lunches

Flexible working environment

Qualifications

• Experience in insurance or eager to learn.
• Understanding of UK regulatory environment (FCA, FOS) is advantageous.
• Ability to work independently and as part of a team.

Responsibilities

• Support Claims Specialists in administrative claims management tasks.
• Provide excellent customer service to clients.
• Ensure timely and accurate claims expense payments.

Skills

Strong verbal communication

Strong written communication

Negotiation skills

Customer service experience

Detail-oriented

Organisational skills

Proactivity

Job description

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Claims Administrator (Hybrid; m/f/x/d; 80-100%)

Are you enthusiastic about insurance and eager to learn more about our industry? If yes, this job opportunity is worth your attention!
APPLY now and become a member of a diverse Claims Team.
You would be working closely with other Claims Administrators and Claims Specialists. Your goal is to provide efficient and accurate claims services, striving for Customer Service excellence.

Key Responsibilities

• Support Claims Specialists in administrative claims management tasks.
• Provide excellent customer service to client & customer demonstrating strong verbal (using telephone) and strong written communication skills.
• Provide data entry to a high standard.
• Ensure timely and accurate claims expense payments are paid to the end recipient.
• Manage claims workflow within set time limits to ensure claims post is inducted correctly onto relevant systems.
• Adhere to risk management guidelines and practices.

About the Team

We are a large team of Claims Administrators and a Claims Specialists collaborating with a key client. Our portfolio of claims includes Group and Individual Income Protection product lines. We pride ourselves on integrity and accuracy. We are strong communicators, with great customer service skills. We work together, always adding the right value to the right claims.

About You

• You may be experienced in insurance, or new to the industry, but eager to learn and develop.
• The role requires you to be detailed oriented, organised, and pro-active in managing your own caseload.
• The role would suit someone energised and keen to take on a variety of tasks, including opportunities to learn more about our products and services.
• Excellent people skills including strong negotiation and influencing skills.
• Ability to work independently and as part of a team.
• Understanding of the UK regulatory environment to include but not limited to: FCA and FOS an advantage.
• Experience of dealing with customers and a background in customer service a plus
• Medical and clinical insights a plus

Sounds interesting? Our Folkestone office is located just 5 minutes from the train station with direct trains to London, and we offer free lunches too!
We are looking forward to your application!

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder. #LI-Hybrid

#LI-Hybrid

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

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