Claims Administrator

OMGkPop; England; Hybrid; GBP 26,000; Full time

Job summary

A leading insurance provider in the Cheadle area of Manchester is seeking a Claims Administrator. The role involves managing insurance claims, providing customer support, and ensuring compliance with policies. Candidates should be detail-oriented with strong organizational skills, aiming to enhance their career in a supportive environment.

Qualifications

• Experience in an administrative or customer service role in insurance is preferred.
• Ability to manage multiple tasks effectively.
• Commitment to accuracy and attention to detail.

Responsibilities

• Process and manage insurance claims from notification to settlement.
• Act as first point of contact for customer claims.
• Liaise with internal departments for claims processing.

Skills

Organizational skills

Communication skills

Attention to detail

Problem-solving skills

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description: Claims Administrator

Job Title: Claims Administrator

Location: Cheadle, Manchester (Hybrid - 3 days in office, 2 days WFH)

Salary: £25,500 per annum

About The Role

Are you an organized and detail-oriented individual with a passion for customer service? My client, a specialist insurance provider based in the Cheadle area of Manchester, is seeking a Claims Administrator to join their team. This is a fantastic opportunity to work in a hybrid role, with three days in the office and two days working from home, offering a great work-life balance.

In this role, you will be responsible for managing and processing insurance claims for a variety of specialist products, including motor add-ons, GAP insurance, weddings, excess protect, and warranties. You will be the first point of contact for customers, providing excellent service and support throughout the claims process. Your attention to detail and ability to manage multiple tasks will be crucial in ensuring that all claims are handled efficiently and accurately.

Key Responsibilities

• Process and manage insurance claims from initial notification through to final settlement.
• Act as the first point of contact for customers, providing clear and concise information about their claims.
• Liaise with internal departments and external stakeholders to gather necessary information and documentation.
• Ensure all claims are processed in accordance with company policies and regulatory requirements.
• Maintain accurate and up-to-date records of all claims activities.
• Provide regular updates to customers on the status of their claims.
• Identify and escalate any potential issues or concerns to the Claims Manager.
• Assist in the development and implementation of process improvements to enhance the claims handling experience.
  
  

Required Skills And Qualifications

• Previous experience in an administrative or customer service role, preferably within the insurance industry.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Attention to detail and a commitment to accuracy.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a proactive approach to work.
  
  

Desired Personal Attributes

• Enthusiastic and motivated with a strong work ethic.
• Adaptable and able to manage multiple tasks and priorities.
• Strong interpersonal skills and ability to build rapport with customers and colleagues.
• Commitment to continuous professional development and staying current with industry standards.
  
  

About The Company

My client is a well-established insurance provider specializing in a range of niche products, including motor add-ons, GAP insurance, weddings, excess protect, and warranties. They are known for their commitment to customer service and their supportive work environment. This is an excellent opportunity to join a dynamic team and develop your career in the insurance industry.

How To Apply

If you are an organized and detail-oriented individual with a passion for customer service, and you meet the requirements outlined above, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.