Claims Administration Assistant (6M FTC)

Starr Insurance; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Starr Insurance in London seeks an organized Claims Admin Assistant to support the Claims function across London and Europe. You will ensure accuracy of claims data, manage DOCOsoft workflows, and prepare regular reports for timely decision-making.

The role involves administrative support, compliance with regulatory procedures, and collaboration with the UW Ops and CST teams. Strong data entry, numeracy, and MS Office skills are essential.

Qualifications

• Advanced data entry and numeracy skills required.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Excellent written and verbal communication.
• Interest in the London Insurance Market and industry knowledge.

Responsibilities

• Take ownership of weekly/monthly/quarterly reports and other ad hoc reports.
• Manage claims processing in line with Starr and Lloyd's standards and your authority level.
• Ensure DOCOsoft workflow, diaries, and documentation are up to date; attach notes for status/next steps.
• Process and manage settled direct claims on DOCOsoft with accurate diary entries.
• Support administrative tasks for Complex Claims adjusters during busy periods and assist CST projects.

Skills

Advanced data entry

Advanced numeracy

Communication

Interest in London Insurance Market

Tools

MS Office (Excel/Word/PowerPoint/Outlook)

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The primary focus of the Claims Admin Assistant is to support the Claims function with administrative services, including London and Europe. Ensure the accuracy of claims data in line with the claims manual and general compliance with regulatory and Company procedures.

Key Responsibilities

• Take ownership of the weekly/monthly/quarterly reporting other ad hoc reports.
• Manage claims processing in line with Starr and Lloyd's Minimum Standards and your letter of authority or if authority has been granted by an appropriate manager.
• Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, in order to enhance claims outcomes and reduce static claims.
• Processing and management of settled direct claims, including diaries, on DOCOsoft.
• SCM/USM daily processing and ensuring that all incorrect allocation of premium signings are bought to the attention of the UW Ops department for correction by XCS.
• Correction of any claim signings that have followed the premium signing into suspense.
• Processing of manual bridging reserves each quarter close and then the reconciliation and removal of them once the account has been updated.
• Follow up of direct/manual fees.
• Reviewing loss fund adequacy and manage recovery of loss funds on prior years.
• Upload of bordereaux's to DOCOsoft as appropriate.
• Monitor and manage ECF/Lirma incompletes.
• General administrative support on diary/static/fee follow up for all Complex Claims adjusters during busy periods of holiday cover.
• Other Ad Hoc administrative projects that come into the CST.
• Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
• Operate within the Company's standards for Treating Customers Fairly as per the Consumer Duty regulatory requirements.
• Manage any potential conflicts of interest to avoid disrepute to the Company's integrity.
• Advise Compliance and Management of any complaints immediately.

Performance Measures

• Accuracy of data entry - Claims data, Management Information and SCM's/USM's.
• Accuracy of producing reports.
• Commitment to furthering technical knowledge and understanding.
• Complete, timely and accurate performance records, via Workday.
• Advise Compliance and Claims Manager of any complaints immediately.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Essential

• Advanced data entry skills
• Advanced numeracy skills.
• MS Office - Excel, Word, PowerPoint and Outlook.
• Ability to communicate, both in a written and verbal format
• Interest in the London Insurance Market.

Core behavioural competencies

• Communication
• Accuracy
• Relationships
• Communication and influence

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.