Claims Adjuster - Property

AXA Group; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

AXA XL is seeking a Claims Adjuster to manage and resolve complex property claims, providing exceptional service to policyholders and brokers. This role involves collaboration with various teams to ensure timely and accurate claims handling while contributing to business growth.

Qualifications

• Experience in property policy interpretation.
• Ability to handle London market claims.
• Interest in evolving technologies in insurance.

Responsibilities

• Manage and resolve property claims efficiently.
• Conduct legal and policy liability assessments.
• Provide superior customer service to brokers and clients.

Skills

Claims handling

Policy interpretation

Customer service

Negotiation

Data analysis

Job description

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At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.

You will be based in our newly refurbished London or Ipswich office, however we are excited to have implemented our Smart Working initiative offeringa hybrid way of working, combining both remote and office working.

DISCOVERyour opportunity

What will your essential responsibilities include?

·Competent and efficient handling of all aspects of London Market Property claims within job holder’s authority (and above job holder’s personal authority under referral system) to good technical standards and quality including:

·Legal and policy liability assessment

·Investigation, coverage analysis, negotiation, settlement and defence including litigation management

·Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.

·Provide superior customer service to policyholders and brokers. Continually identify areas where customer experience can be improved.

·Supporting Underwriting teams and key stakeholders in connection with claim trends, marketing and business development.

·Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability

You will report to the Claims Manager - Property.

We’re looking for someone who has these abilities and skills:

·Previous experience of property policy interpretation and/or claims handling experience, ideally includingcommercial property claims

·Previous experience of handling London market claims (including knowledge of ECF) will be highly beneficial

·Understanding how the Claims function operates, including the lifecycle of the claim

·Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured

·Delivering prompt, fair, innovative and accurate claims service enhancing excellent broker and client relationships

·Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action

·Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives

·Builds an established position in the management and resolution of Claims

·Understands and uses relevant data to gain buy-in and support in setting and implementing case strategy

·Takes an interest in evolving technologies which benefit to Insurance market

·Is working towards their ACII (not essential)

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.