Claims Adjuster - Marine Cargo - HFG

ZipRecruiter; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance syndicate in London is seeking a Claims Adjuster to join their Marine team. The role requires approximately 5 years of experience in claims handling, focusing on cargo and logistics. Responsibilities include managing the full claims process, enhancing service quality, and collaborating with clients and brokers. This position offers an excellent opportunity for career advancement within the London Market.

Qualifications

• Approximately 5 years of experience in claims handling within the London Market.
• Strong understanding of cargo and logistics claims.

Responsibilities

• Deliver exceptional end-to-end service from First Notification of Loss (FNOL) to claim resolution.
• Investigate, evaluate, and resolve claims efficiently.
• Collaborate with clients and brokers throughout the claims lifecycle.

Skills

Claims handling experience

Customer service

Claims investigation

Job description

Job Description

New Vacancy - Claims Adjuster (Marine Cargo)
City of London
Lloyd's Syndicate

I am currently recruiting for a leading Lloyd's Syndicate that is seeking a Claims Adjuster to join their growing Marine team.

This role involves working closely with the Head of Claims to deliver exceptional claims handling services from first notice of loss to settlement. The successful candidate will handle claims related to cargo and logistics worldwide, so experience in this area is essential. The client is looking for someone with approximately 5 years of experience in this space within the London Market.

Key Responsibilities

• Customer Experience: Deliver exceptional end-to-end service from First Notification of Loss (FNOL) through to claim resolution.
• Claims Handling: Investigate, evaluate, and resolve cargo and logistics claims efficiently and fairly.
• Recovery and Subrogation: Support efforts related to recovery, subrogation, and salvage, maximising outcomes where possible.
• Client & Broker Engagement: Act as the primary contact throughout the full lifecycle of each claim, ensuring proactive and transparent communication with clients and brokers.
• Claims Oversight: Oversee the claims process, ensuring accuracy and timeliness.
• Third-Party Network Management: Manage and coordinate a network of TPAs, surveyors, and legal partners to support claim outcomes.
• Process Improvement: Continuously analyse and improve internal claims workflows to enhance operational efficiency.
• Reporting & Insights: Produce regular claims reports, communicating key metrics and trends clearly.
• Trend Identification: Collaborate with Data and Partnerships teams to identify emerging claims trends and provide strategic insights.