Claims Adjuster - Marine Cargo

HFG; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Lloyd's Syndicate in the City of London is seeking a Claims Adjuster to join their Marine team. This role involves managing claims related to Cargo & Logistics, ensuring exceptional service and efficient claims handling. Ideal candidates will have significant experience in the London Market.

Qualifications

• Around 5 years experience in claims handling within the London Market.
• Experience in Cargo and Logistics claims is essential.

Responsibilities

• Deliver exceptional end-to-end service from First Notification of Loss (FNOL) to claim resolution.
• Investigate, evaluate, and resolve cargo and logistics claims efficiently and fairly.
• Oversee and coordinate a network of TPAs and legal partners.

Skills

Claims Handling

Customer Experience

Process Improvement

Job description

New Vacancy - Claims Adjuster (Marine Cargo)
City of London
Lloyd's Syndicate

I am currently recruiting for a leading Lloyd's Syndicate that is seeking a Claims Adjuster to join their growing Marine team.

This role involves working closely with the Head of Claims to deliver exceptional claims handling services from first notice of loss to settlement. You will handle claims related to Cargo & Logistics worldwide, so experience in this area is essential. The ideal candidate will have around 5 years of experience in this space within the London Market.

Key Responsibilities

• Customer Experience: Deliver exceptional end-to-end service from First Notification of Loss (FNOL) through to claim resolution.
• Claims Handling: Investigate, evaluate, and resolve cargo and logistics claims efficiently and fairly.
• Recovery and Subrogation: Support efforts related to recovery, subrogation, and salvage, maximising outcomes where possible.
• Client & Broker Engagement: Represent the business in interactions with clients and brokers, serving as a trusted advisor on claims-related matters.
• Claims Oversight: Serve as the primary contact throughout the full lifecycle of each claim, ensuring proactive and transparent communication.
• Third-Party Network Management: Oversee and coordinate a network of TPAs, surveyors, and legal partners to support claim outcomes.
• Process Improvement: Continuously analyse and improve internal claims workflows to drive operational efficiency and accuracy.
• Reporting & Insights: Produce regular internal and external claims reports, ensuring clear communication of key metrics and trends.
• Trend Identification: Collaborate with the Partnerships and Data teams to detect emerging claims trends and provide strategic input.